ISR Multibrand at Mantrac Nigeria Ltd

SUMMARY OF RESPONSIBILITIES

Develop and rebuild relationship (Customer Relationship Management - CRM) with designated and targeted customers by phone to sell parts and service offerings and create sales opportunities to meet company objectives and customer satisfaction.

MAIN FUNCTIONS

• Contact customers to present multibrand parts and services and answer all technical and commercial inquiries
• Inform customers by phone about new product offerings
• Participate in quotations preparation, terms of payment for his/her supervisor or manager’s review and approval
• Become proficient in understanding the various multibrand offering 
• Present relevant technical publications as appropriate, to customers and explain benefits / advantages of the multibrand products, with comparison to OEM and OE products
• Provide weekly pre-call plan and report his daily activities and refers any difficulties/challenges to supervisor for action
• Follow up on opportunities and quotes to maximise sales and results
• Work with all internal parties concerned with multibrand to identify and product customer focused solutions
• Assist with the solution and resolution of customer complaints raised
• Report all lost sales of parts and service to supervisor / manager and to ensure such lost sales are appropriately entered into dealer system (Salesforce)
• Ensure there are no overdue debt on customers’ parts and service account.
• Keep good control of customer list and keep updating customer profiles and population in Salesforce or any existing dealer marketing information system
• Report any prime product sales leads to his / her supervisor, manager or the particular prime product manager
• Perform any other related duties as required by product support sales management

CONTACTS

• Staff and Management of Mantrac, Delta & Jaytrac
• External Customers

RELEVANT INFORMATION

• B.Sc Engineering or equivalent.
• At least 2 years’ experience in the industry - sales, marketing & technical experience - including experience in selling and promoting aftermarket products (OE vs OEM vs Aftermarket). Good written and spoken English. Interpersonal and communication skills. leadership skills and ability to take initiative. Good analytical and computer skills. Having good selling skills is an advantage.

ENVIRONMENT

• Financial Impact:
• See annual work plan.
• Hazards:
• Risk of accidents due to extensive travelling by road and exposure to customer site / workshop conditions.