Information Technology Officer at Association for Reproductive and Family Health (ARFH)

JOB DESCRIPTION

• The IT Officer will provide support and maintenance toARFH’s computer and network infrastructure to ensure stable operations. S/he will implement new IT solutions to improve business efficiency and productivity and will maintain/support implemented systems to ensure high end-user satisfaction.
• The ICT Officer will assist in the provision ofICT Support Services to ARFH in line with Global ICT policies, processes, and guidelines as well as local Nigerian policies and guidelines.  This includes supporting the installation, maintenance, and administration of the organisation’s entire IT infrastructure.
• The role also includes supporting and administering ICT systems and services in all ARFH offices in Nigeria, including those used in remote or field locations, or in a working from home environment.  This may include liaising with suppliers to support and administer local ICT systems in other ARFHoffices in Nigeria where appropriate.
• The role includes monitoring to ensure compliance with all ICT policies and guidelines including ICT security and data protection requirements by all staff and consultants accessing MC devices, networks, applications, and data.

SPECIFIC RESPONSIBILITIES

• Provide assistance in the formulation of annual IT plan, IT maintenance schedule, IT policy review and emergency response procedures.
• Process service level agreements with IT service providers/companies.
• Implement IT security policies; effective deployment and management of anti-virus systems, fortification of Wi-Fi and souring and installation of quality software packages.
• Ensure volume licensing of approved software including client access licenses for servers for the organization.
• Install and configures network devices and hardware’s for proper functioning of internet and intercom services within the office.
• Adequate management of the organization’s website by which entails overseeingthe functionality of the website, evaluating and management of the  website performance, facilitate hosting and server management, and develop, maintain and update website content.
• Efficiently manage procurement of IT equipment including LAN/back-end infrastructure, internet subscriptions etc for the office.
• Maintain highest quality of customer services to all sections within the office and all project partners.
• Provision of ample support for meetings – online and physical.
• Provide IT assistance during workshop, trainings as deemed necessary by management.
• Provide IT technical support services to the office by providing computer training to all end users.
• Provide support to HR activities: upload adverts, sets up laptops for employment tests, downloads and print out CVS etc.
• Ensure effective network connection and maintains the entire local area network installed at the office including IT equipment and computer accessories/peripherals.
• Monitor and ensure the main and back-up servers, switches, routers, wireless access points for the office internet system are functioning efficiently.
• Conduct electrical safety checks on computer equipment, ensures adequate power protection and electrical back – up needs for the office IT systems.
• Ensure timely and proper maintenance of institutional email system as well as approved group addresses on all systems.
• Provide support and procedural documentation of IT inventory including movements, additions, deletions and temporary allocations of IT equipment and relevant reports.
• Provide support in other areas including use of web-based platforms, share points and introduction of new software and technologies.

Mental And Physical Requirements: Knowledge, Skills and Abilities:

• Strong ability to communicate effectively both orally and in writing with all levels of personnel.
• Strong can-do attitude.
• Carry out responsibilities under minimum supervision.
• Ability to prioritize multiple requests in order to address requests in a timely manner.
• Ability to work effectively in a demanding and sometimes stressful environment.
• Advanced knowledge of Software Engineering, Software Development, Analysis, Project Management and Database development.
• Advanced knowledge and experience of web-based, client/server and mobile applications.
• Working knowledge of networks and mobile devices
• Ability to initiate the majority of relevant tasks, specify and plan activities for task accomplishment and notify supervisor of variances.

REQUIRED EXPERIENCE

• Minimum of 5 years relevant working experience in the use and maintenance of office computers, operating systems, applications, and network and communication technologies in reputable NGOS or medium-large sized organizations.

MINIMUM QUALIFICATIONS

• Applicants must have a University degree, preferably in Computer Engineering, Electrical electronic or Computer Science.
• Well-developed investigative, analytical and problem-solving skillsis a must.
• Microsoft, Ciscoand other related IT certifications are a distinct advantage as well as knowledge of other essential office software.