Igbo and Yoruba Customer Care Agent at Kadick Integrated Limited

Location: Sangotedo, Lagos

Duties and Responsibilities
The candidate should be able to:

• Responsible for the provision of superior customer service
• Maintain appositive, empathetic and professional attitude toward customers at all times
• Responding promptly to customer enquiries.
• Ensure customer satisfaction and provide professional customer support.
• Gives customers information about our services.
• Answering agent questions regarding best practices or difficult calls.
• Identifying operational issues and suggesting possible improvements.

Skills and Qualifications

• HND / B.Sc. degree.
• Ability to stay calm when customers are stressed or upset.
• Comfortable using computers packages and applications
• A minimum of 2 years' experience working with customer service / support

Other Essential Skills include:

• Multitasking skills duties often managed simultaneously throughout the day; candidates must be able to prioritize tasks
• Communications - excellent speaking and writing skills in English are required.
• Attention to detail tasks are required to be carried out with very minimal errors.
• Collaboration skills the ability to work well with people at various levels within the organization is a must
• Listening skills the incumbent is required to listen carefully to customers and provide service as required
• Empathy - Your interactions may begin with someone who is frustrated or unhappy. It is important that you understand and identify with the feelings of others and communicate accordingly.
• Patience-Clients and customers might ask several questions, be unhappy or ask you to repeat instructions several times. Patience is important to keep the conversation on track, remain personable, and provide a positive experience.
• Candidate must live within Ajah / Sangotedo / Abijo axis.

Salary
N720, 000 gross per Annum.