ICT Officer at Fatgbems Petroleum Company Limited

Department: Information & Communication Technology (ICT)
Reports To: Head of IT 

Job Summary:

The ICT Officer is responsible for maintaining the organization’s information technology systems, ensuring efficient and secure operation of all hardware, software, networks, and IT-related services. The ideal candidate will provide day-to-day technical support, manage ICT infrastructure, and contribute to system improvements, cybersecurity, and digital transformation initiatives.

Key Responsibilities:

IT Support & Maintenance

• Provide technical support to staff on hardware, software, and networking issues.
• Install, configure, and maintain computer systems, printers, and other ICT equipment.
• Troubleshoot system and network problems and diagnose and solve hardware/software faults.

System Administration

• Manage user accounts, emails, file storage, and backups.
• Monitor system performance and ensure the security of IT infrastructure.
• Maintain and update antivirus and other cybersecurity tools.

Network & Infrastructure Management

• Maintain and monitor LAN/WAN networks and internet connectivity.
• Ensure uptime, performance, and reliability of internal networks.
• Liaise with service providers and vendors for IT-related procurements and services.

Data Management & Security

• Perform routine backups and data recovery operations.
• Enforce data protection policies and ensure compliance with IT security standards.
• Support in the implementation of cybersecurity measures and awareness.

Software & Application Support

• Install and update organizational software (e.g., ERP systems, Microsoft Office, custom tools).
• Provide training and support to users on commonly used programs.
• Manage licenses and ensure proper documentation of IT assets.

Requirements:

• Educational Qualification:
  • Bachelor’s Degree or HND in Computer Science, Information Technology, or related field.
  • Professional certifications (e.g., CompTIA, Cisco CCNA, Microsoft Certified IT Professional) are an added advantage.
• Experience:
  • Minimum of 2–5 years of relevant experience in IT support or systems administration.
  • Hands-on experience with troubleshooting hardware/software and managing networks.
• Skills & Competencies:
  • Strong knowledge of Windows/Linux operating systems and Microsoft Office tools.
  • Good understanding of networking protocols, firewalls, routers, and switches.
  • Problem-solving skills and attention to detail.
  • Ability to manage multiple tasks and work under pressure.
  • Strong communication and interpersonal skills.

Key Attributes:

• Technical proficiency
• Analytical thinking
• Reliability and integrity
• Customer-service orientation
• Continuous learning mindset

Working Conditions:

• Office-based with occasional travel to company branches or project sites.
• May require extended hours to meet deadlines or during strategy meetings or periods.