Human Resources Business Partner at Pivotage Consulting

Unit: Outsourcing
Supervises: HR Executive, HR Officer, HR Intern
Employment type: Full Time

Job Role

• This is an HR Generalist role and you will be responsible for providing tailored HR strategy to fit into each client’s overall business strategy.
• You will provide excellent service to all internal and external stakeholders with a view to increasing the company’s reputation and revenue.

Functions & Responsibilities

External:

• Serve as the lead point of contact for all clients in your portfolio
• Develop effective frameworks for client engagements with timelines
• Measure process to ensure that clients and the company are aligned on key performance metrics, establish realistic business goals, and provide accountability through reporting and analytics
• Meet and surpass all client expectations
• Tailor proposals to fit clients’ specifications
• Communicate best practices that will help clients achieve their goals
• Own all aspects of client projects, manage projects and work with all other internal stakeholders to establish timelines, present key findings/deliverables when required and ensure repeat business by the client
• Ensure that agreed timelines with clients are met
• Update and manage payroll records
• Provide client and employees with counsel and strategic thought leadership
• Ensure Zero client loss due to operational and strategic issues
• Achieve and maintain client satisfaction level to 100% on all accounts within your portfolio.
• Create folder and maintain all clients’ records within your portfolio; key contacts information, new hires documents, proposals, project documents, DOBs, work anniversaries, etc.

Internal:

• Lead and drive all company pitches and efforts to win new businesses
• Drive efficient day to day business operations which includes building team members, and influencing cross-functional internal partners to create and execute effective research, analysis, strategy and initiatives.
• Lead the team in building Pivotage’ brand reputation and industry position through leveraging external network; taking part in speaking and conference opportunities.
• Proficient in using project management tools to manage projects and reports
• Provide support in developing and presenting new strategic opportunities
• Initiate and drive 1 new client engagement bi-annually
• Ensure that agreed timelines with colleagues are met
• Provide internal team members with counsel and strategic thought leadership

Key Performance Indicators:

• 100% execution of clients’ engagement within timeline
• 0% client loss
• Retain and grow existing accounts by 20% in this business year
• A minimum of 4clients’ referrals per annum
• Attend 2 HR conferences/ trainings per annum
• +95% successful client queries resolution within 48hours

Qualification & Experience

• A good first degree in any discipline
• MBA/ Relevant Masters’ degree will be an advantage
• HR certification required
• A minimum of 5 years’ experience in an HR role where 2 years must have been spent in a supervisory capacity and as an HR generalist.

Skills / Competence Requirements:
Knowledge:

• Nigerian Labour Law
• Tax

Skills and Attitude required to succeed on the job:

• Professionalism
• Proficiency in project management and  MS Office Tools; Excel &  Word
• Presentation skills
• Business writing skills
• Interpersonal skills
• Attention to detail
• Analytical skills
• Problem Solving skills
• Self-motivation
• Emotional Intelligence
• Initiative
• Relationship management
• Multitasking
• Leading teams, trust and mutual respect
• Data sourcing.