Human Resource Officer at Pivotage Consulting

Job Description

• The HR Resource Officer: This role works closely with the HR Manager in a supporting capacity to execute exceptional HR solutions, ensuring efficient and seamless delivery of client-focused projects.
• The ideal candidate would leverage data-driven insights, research, and innovative tools to optimize service delivery to foster lasting client relationships.
• The officer will ensure client resuscitation, retention, and engagement efforts contributing to the overall success of the organization.
• This position is ideal for a results-oriented professional with a strong focus on client satisfaction, operational excellence, and process optimization.
• Pivotage’s Area of Focus: Talent Acquisition |Verifications| Performance Management| People Management | Compensation & Benefits| Learning and Development

Responsibilities
Reporting to the HR Manager you will;

• Handle Client Portfolio, communication, and execution of HR engagements to ensure clarity, alignment, and successful project outcomes.
• Collaborate with the manager and internal teams to execute HR projects seamlessly and efficiently, ensuring alignment with client goals.
• Support the development and deployment of scalable, standardized processes to improve service delivery timelines.
• Monitor the progress of HR projects using data analytics and reporting to track KPIs, to ensure they meet client expectations and organizational quality standards.
• Conduct regular client check-ins to address concerns, gather feedback, and ensure their evolving needs are met.
• Implement strategies to retain clients by providing value-added services and maintaining high service quality.
• Leverage HR analytics and metrics to identify areas for improvement, optimize service delivery, and provide actionable insights to clients.
• Contribute to the deployment of technology-driven tools to streamline workflows, improve efficiency, and enhance client satisfaction.
• Source new prospects, rebuild and nurture relationships with existing and dormant clients to restore trust and re-establish partnerships.
• Conduct process reviews and recommend improvements to ensure operational excellence.
• Conduct research on HR trends, market dynamics, and client-specific needs to inform strategies and service offerings.
• Translate complex client needs into actionable HR initiatives that prioritize impact and scalability.
• Foster a collaborative, client-focused culture within the team to enhance overall performance.
• Provide feedback and recommendations to the manager to improve team alignment and client satisfaction.
• Prepare reports and updates for the HR team, highlighting progress, challenges, and opportunities for improvement.

Requirements

• Bachelor’s degree in Human resources, Business Administration, or a related field.
• Minimum of 3 years' experience in HR operations, research, or client engagement preferably within the consulting space
• Strong analytical skills with some experience in HR data analytics or reporting.
• Exceptional written and verbal communication skills, with strong attention to detail, are a must-have.
• Proficiency in Microsoft Office Suite and research tools.
• Proficiency in Microsoft 365 business suite

A successful candidate will be:

• confident in speaking and writing,
• good at presentations,
• optimistic in viewpoint,
• willing and open to learning,
• able to use tools to report and analyze data,
• a creative thinker, and
• value driven.