Human Resource Officer at Pivotage Consulting

Job Description

The HR Resource Officer: This role works closely with the HR Manager in a supporting capacity to execute exceptional HR solutions, ensuring efficient and seamless delivery of client-focused projects. The ideal candidate would leverage data-driven insights, research, and innovative tools to optimize service delivery to foster lasting client relationships. The officer will ensure client resuscitation, retention, and engagement efforts contributing to the overall success of the organization. 

This position is ideal for a results-oriented professional with a strong focus on client satisfaction, operational excellence, and process optimization. 

Pivotage’s Area of Focus: Talent Acquisition |Verifications| Performance Management| People Management | Compensation & Benefits| Learning and Development  

Responsibilities 

Reporting to the HR Manager you will; 

• Handle Client Portfolio, communication, and execution of HR engagements to ensure clarity, alignment, and successful project outcomes. 
• Collaborate with the manager and internal teams to execute HR projects seamlessly and efficiently, ensuring alignment with client goals. 
• Support the development and deployment of scalable, standardized processes to improve service delivery timelines. 
• Monitor the progress of HR projects using data analytics and reporting to track KPIs, to ensure they meet client expectations and organizational quality standards. 
• Conduct regular client check-ins to address concerns, gather feedback, and ensure their evolving needs are met. 
• Implement strategies to retain clients by providing value-added services and maintaining high service quality. 
• Leverage HR analytics and metrics to identify areas for improvement, optimize service delivery, and provide actionable insights to clients. 
• Contribute to the deployment of technology-driven tools to streamline workflows, improve efficiency, and enhance client satisfaction. 
• Source new prospects, rebuild and nurture relationships with existing and dormant clients to restore trust and re-establish partnerships. 
• Conduct process reviews and recommend improvements to ensure operational excellence. 
• Conduct research on HR trends, market dynamics, and client-specific needs to inform strategies and service offerings. 
• Translate complex client needs into actionable HR initiatives that prioritize impact and scalability. 
• Foster a collaborative, client-focused culture within the team to enhance overall performance. 
• Provide feedback and recommendations to the manager to improve team alignment and client satisfaction. 
• Prepare reports and updates for the HR team, highlighting progress, challenges, and opportunities for improvement. 

Requirements: 

• Bachelor’s degree in Human resources, Business Administration, or a related field. 
• Minimum of 3 years' experience in HR operations, research, or client engagement preferably within the consulting space 
• Strong analytical skills with some experience in HR data analytics or reporting. 
• Exceptional written and verbal communication skills, with strong attention to detail, are a must-have. 
• Proficiency in Microsoft Office Suite and research tools. 
• Proficiency in Microsoft 365 business suite