Human Resource Business Partner at Leadway Assurance Company

The roles works to position HR  as a strategic partner to the business to actualize the following:

• Deliver HR Service Model thereby improving service level efficiency.
• Review of all HR Policies and  Procedures and ensure sign off to mitigate risks and exposure
• Drive HR Risk framework to ensure same
• Drive the Implementation of  HR technology  and HR Metrics Dashboard for business decisions
• Promote workforce planning as a tool for strategic talent acquisition thereby achieving business objectives.
• Drive operational excellence

This is a senior role, where the holder will advocate, develop and communicate to the business leaders, employees and all stakeholders across the business and organization. They will drive prompt service delivery that supports great customer experiences and operational efficiencies towards market leadership and be a key advocate of employee optimization.

• The role holder will be a strategic partner to the business responsible for driving the alignment of people and business strategies.
• These objectives will be achieved through effective:
• Restructuring of HR to align to business function and enhance COEs
• Review all HR policies and procedures and employee handbook; document all processes.
• Create  HR risk management framework in collaboration with ERM; Embed cyclical review of all audit outcomes/ potential issues
• Create a project plan and drive execution of HR application - Oracle
• Work with talent management to create companywide manpower plans- that are revalidated annually
• Adherence to TAT on transactional HR service delivery at 98%

Ideal Job competencies

Strategic Thinker

• Understands the overall ambitions/ strategy of the organization, and how the ambitions can be realized

Good execution skills

• Able to implement strategies by thinking through steps of implementation, taking operational decisions, and putting personal effort as needed

Analytical and problem solving skills

• Able to implement strategies by thinking through steps of implementation, taking operational decisions, and putting personal effort as needed

Visionary Leader

• Drives investments and strategies with a clear cut, sharp vision of the future. This will entail guiding the team into repositioning the bank for the long run. The vision of the future must be strong, providing the foundation for investment of resources towards the future vision.

Facilitator

• Understands and able to facilitate learning, strategy, performance review sessions, discussions/conversations and meetings

Trainer/coach

• Understands and able to transfer/share knowledge, provide learning interventions and provide professional coaching where applicable

Team Leader

• A great team leader, transformer of organizations and motivator. He/she will have to have the vision and the courage to break internal barriers, inject the required new talent and motivate them to create global thinking and design with local adjustments and executions. The leader will also need to recruit and integrate new talent among experienced veterans, empowering innovators, and giving the breathing room and power to ideas wherever they come from.
• Initiative
• The passion of the digital banker will need to drive the company to the future.     To negotiate and convince internal stakeholders from across the business.
• Change manager
• Understands the process to engage stakeholders in designing and delivering change while staying conscious of impact on peripheral processes and systems.
• Understands that change requires effort to achieve client and staff adoption to achieve the expected ROI and client impact

Behavioural Competencies

Results and Achievement Oriented

• Strives to achieve results, enjoys measuring others, being measured, and being judged on performance standards and those of others he/she leads

Good Selling and Negotiation Skills

• Must be a good negotiator, particularly in engaging in discussions and driving change management

Good leadership & Interpersonal Skills

• Strong inter-personal skills and leadership ability, which encourages and promotes enthusiasm and team spirit

Flexible and adaptable

• Ability to quickly adjust to new changing trends and remain effective when faced with new challenges and responsibilities

Qualifications

Ideal Job Specifications

Academic:

• Bachelor’s Degree or equivalent from a recognized University (Business Related preferred)
• Master’s Degree in added advantage.

Desired work experience:

• 10+ years’ work-experience, 5 of which must be in a HR Generalist role.
• Exposure to digital business models like e-commerce, B2B, B2C marketplaces is desirable.
• Must have hands-on HR practical experience in a corporate organization
• Strong experience in consumer facing product management and design thinking
• Financial industry experience preferred but open if relevant to digital banking goals
• Demonstrated actual practice providing practical solution to people problems
• A proven knowledge of all aspects HR and ability to engage and build meaningful relationships