HR Partner, Global Teams at Clinton Health Access Initiative

Program (Division): Human Resources

Team Overview

• CHAI’s employees currently work in over 30 countries around the world and are supported by both country and global human resources staff.
• As a part of the Global Human Resources team, the HR Partner, Global Teams will serve as a strategic business partner to our country, operational and global program teams to provide a coherent approach to the management of one of CHAI’s most valued assets – our people.
• This involves employing people, developing their capacities, and compensating their services in line with their roles and CHAI’s organizational requirements.

Position Overview

• The HR Partner, Global Teams proactively assesses and anticipates HR-related needs, by communicating and liaising with our Global HR department, CHAI staff members and program leadership.
• The HR Partner, Global Teams builds and manages relationships across a matrixed organization, to deliver value-added service to management and employees that reflects CHAI’s values.
• Key areas of focus will include employee relations, relationship management, safeguarding, training and development, and HR operations support.
• This is an opportunity to provide HR support and partnership to a portfolio of teams working internationally to achieve CHAI’s life-saving mission.
• This position will be based in either Nigeria or South Africa and requires up to 10% international travel per year.

Responsibilities
Employee Relations (40%):

• Advise assigned program leadership and staff on building team morale, increasing productivity and retention, and resolving complex employee relations issues with adept cultural sensitivity.
• Provide guidance on practices that promote effective and harmonious working relationships across CHAI’s diverse matrix, in line with our principles of engagement.
• Handle sensitive matters and intake complaints from employees and others. Plan and execute confidential investigations, as assigned, of alleged harassment, bullying, discrimination, abuse and exploitation, and other misconduct. Write investigative reports for Global HR leadership and summaries for CHAI leadership.
• Serve as Focal Point for issues pertaining to CHAI’s Global Code of Conduct and the Prevention of Sexual Exploitation, Abuse & Harassment (PSEAH).
• Facilitate new hire check-ins and conduct exit interviews with assigned global program teams.
• Conduct regular meetings with respective teams, including team leadership, by phone, web application or in person in order to understand and anticipate HR needs.

HR Operations & Compliance (30%):

• Provide guidance to assigned program teams on compensation and equity, HR procedure and policy interpretation, host-country compliance, and recruiting and retention strategies.
• Advise assigned program teams on compensation decisions by analyzing internal data and providing recommendations that align with CHAI’s compensation framework.
• Work with other members of CHAI HR to facilitate employment agreements and interpret labor regulations and HR-related legal issues for country offices and international staff, research and interpret overseas labor laws, perform and support HR audits, and support reviews and changes to HR-related manuals and documents.
• Maintain in depth knowledge of legal requirements related to day-to-day management of employees, reducing legal risks and ensuring regulatory compliance. Partner with Contracts department and Global Operations team as needed and provide guidance to managers as appropriate on a case by case basis,
• Work with members of Global HR team to complete administrative work related to HR processes including contract renewals, payroll changes, etc. in a timely manner.

Professional Development, Training & Workforce Planning (20%):

• Lead, execute and facilitate learning and development activities to promote a respectful workplace, talent development, management skills, and other capacity-building needs in line with CHAI’s approach to on-the-job learning.
•  Provide coaching, guidance and communication as needed to program teams on a variety of topics including, but not limited to; staff performance, professional development, giving and receiving feedback, diversity, equity and inclusion, etc.
• Work alongside program teams and Talent Acquisition to provide guidance and input on team restructures, workforce planning and succession planning.
• Identify training needs for assigned global program teams and individual manager needs.
• Proactively identify opportunities to equip team members with resources that support professional development and internal mobility.

Projects & Other HR Work (10%):

• Lead or support on a variety of recurring and standalone projects in line with the Global HR strategic priorities.
• Provide ad hoc reporting and analysis based on the needs of the HR team and various global teams.
• Provide other HR services as needed and requested.

Qualifications

• Bachelor's Degree required, preferably in Human Resources, Learning and Development, International Business or a related discipline;
• 5+ years of progressive experience in Human Resources, non-profit organization experience preferred;
• Experience in resolution of complex employee relation issues;
• Working knowledge of multiple human resource disciplines including employee relations, compensation practices, organizational design, succession planning, respectful workplace policies, performance management, and federal, state and international employment laws;
• Excellent knowledge of international nonprofit sector;
• Experience with designing, developing and delivering training content;
• Strong conflict management skills;
• Strong interpersonal and negotiation skills;
• Ability to take initiative to identify and anticipate team needs and make recommendations for implementation;
• Ability to work urgently and independently to investigate and solve problems;
• Ability to handle confidential information, regarding all employee related matters;
• Ability to interpret and communicate data;
• Effectively envision, develop, and implement new strategies to address complex HR issues;
• Independently manage multiple conflicting priorities;
• Ability to provide good customer service with patience, flexibility and sense of urgency;
• Professional, diplomatic and thoughtful communication skills appropriate for email, web and phone with people from various backgrounds; and
• Strong computer skills: Microsoft Office (Outlook Excel, Word). Experience with HRIS systems desired.