Latest Jobs at the Clinton Health Access Initiative (CHAI)

Program (Division): Human Resources

Team Overview

• CHAI’s employees currently work in over 30 countries around the world and are supported by both country and global human resources staff.
• As a part of the Global Human Resources team, the HR Partner, Global Teams will serve as a strategic business partner to our country, operational and global program teams to provide a coherent approach to the management of one of CHAI’s most valued assets – our people.
• This involves employing people, developing their capacities, and compensating their services in line with their roles and CHAI’s organizational requirements.

Position Overview

• The HR Partner, Global Teams proactively assesses and anticipates HR-related needs, by communicating and liaising with our Global HR department, CHAI staff members and program leadership.
• The HR Partner, Global Teams builds and manages relationships across a matrixed organization, to deliver value-added service to management and employees that reflects CHAI’s values.
• Key areas of focus will include employee relations, relationship management, safeguarding, training and development, and HR operations support.
• This is an opportunity to provide HR support and partnership to a portfolio of teams working internationally to achieve CHAI’s life-saving mission.
• This position will be based in either Nigeria or South Africa and requires up to 10% international travel per year.

Responsibilities
Employee Relations (40%):

• Advise assigned program leadership and staff on building team morale, increasing productivity and retention, and resolving complex employee relations issues with adept cultural sensitivity.
• Provide guidance on practices that promote effective and harmonious working relationships across CHAI’s diverse matrix, in line with our principles of engagement.
• Handle sensitive matters and intake complaints from employees and others. Plan and execute confidential investigations, as assigned, of alleged harassment, bullying, discrimination, abuse and exploitation, and other misconduct. Write investigative reports for Global HR leadership and summaries for CHAI leadership.
• Serve as Focal Point for issues pertaining to CHAI’s Global Code of Conduct and the Prevention of Sexual Exploitation, Abuse & Harassment (PSEAH).
• Facilitate new hire check-ins and conduct exit interviews with assigned global program teams.
• Conduct regular meetings with respective teams, including team leadership, by phone, web application or in person in order to understand and anticipate HR needs.

HR Operations & Compliance (30%):

• Provide guidance to assigned program teams on compensation and equity, HR procedure and policy interpretation, host-country compliance, and recruiting and retention strategies.
• Advise assigned program teams on compensation decisions by analyzing internal data and providing recommendations that align with CHAI’s compensation framework.
• Work with other members of CHAI HR to facilitate employment agreements and interpret labor regulations and HR-related legal issues for country offices and international staff, research and interpret overseas labor laws, perform and support HR audits, and support reviews and changes to HR-related manuals and documents.
• Maintain in depth knowledge of legal requirements related to day-to-day management of employees, reducing legal risks and ensuring regulatory compliance. Partner with Contracts department and Global Operations team as needed and provide guidance to managers as appropriate on a case by case basis,
• Work with members of Global HR team to complete administrative work related to HR processes including contract renewals, payroll changes, etc. in a timely manner.

Professional Development, Training & Workforce Planning (20%):

• Lead, execute and facilitate learning and development activities to promote a respectful workplace, talent development, management skills, and other capacity-building needs in line with CHAI’s approach to on-the-job learning.
•  Provide coaching, guidance and communication as needed to program teams on a variety of topics including, but not limited to; staff performance, professional development, giving and receiving feedback, diversity, equity and inclusion, etc.
• Work alongside program teams and Talent Acquisition to provide guidance and input on team restructures, workforce planning and succession planning.
• Identify training needs for assigned global program teams and individual manager needs.
• Proactively identify opportunities to equip team members with resources that support professional development and internal mobility.

Projects & Other HR Work (10%):

• Lead or support on a variety of recurring and standalone projects in line with the Global HR strategic priorities.
• Provide ad hoc reporting and analysis based on the needs of the HR team and various global teams.
• Provide other HR services as needed and requested.

Qualifications

• Bachelor's Degree required, preferably in Human Resources, Learning and Development, International Business or a related discipline;
• 5+ years of progressive experience in Human Resources, non-profit organization experience preferred;
• Experience in resolution of complex employee relation issues;
• Working knowledge of multiple human resource disciplines including employee relations, compensation practices, organizational design, succession planning, respectful workplace policies, performance management, and federal, state and international employment laws;
• Excellent knowledge of international nonprofit sector;
• Experience with designing, developing and delivering training content;
• Strong conflict management skills;
• Strong interpersonal and negotiation skills;
• Ability to take initiative to identify and anticipate team needs and make recommendations for implementation;
• Ability to work urgently and independently to investigate and solve problems;
• Ability to handle confidential information, regarding all employee related matters;
• Ability to interpret and communicate data;
• Effectively envision, develop, and implement new strategies to address complex HR issues;
• Independently manage multiple conflicting priorities;
• Ability to provide good customer service with patience, flexibility and sense of urgency;
• Professional, diplomatic and thoughtful communication skills appropriate for email, web and phone with people from various backgrounds; and
• Strong computer skills: Microsoft Office (Outlook Excel, Word). Experience with HRIS systems desired.

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Type: Volunteer, Local
Program (Division): Country Programs - Nigeria

Overview

• CHAI has been supporting the Government of Nigeria with programs in Sexual, Reproductive, Maternal, Newborn and Child Health (SRMNCH) with the aim of reducing maternal, neonatal and child mortality; increasing contraceptive prevalence rate and improving coverage of essential childhood medicines.
• Current work focuses on supporting the government to implement recently updated World Health Organization guidelines on prevention and management of post-partum hemorrhage.
• CHAI is seeking to hire a Service Delivery Program Volunteers in Lagos to work on this new SRMNCH Program that based will apply human-centered design to developing innovations at state-level to improve post-partum hemorrhage prevention and response; improve service delivery and patient education on the appropriate use of uterotonics; and strengthen supply chain for maternal health commodities.
• The Service Delivery Program Volunteer will join the Nigeria country program, working with the SRMNCH team, to enable CHAI, the Government of Nigeria, and their partners to achieve transformational impact in improving maternal health outcomes. We are seeking highly motivated individuals with outstanding credentials, analytical ability, and communication skills.
• The successful candidates must be able to function independently and with flexibility. Additionally, the successful candidates will adhere to the CHAI values of urgency, humility, entrepreneurialism, and trust among others.
• The Volunteer will be based in Lagos state, and will be expected to work remotely as required. We will offer our standard 6-month contract for full-time work with the opportunity to renew. 

Responsibilities
The specific responsibilities for this position include:

• Support state quantification of uterotonics for postpartum hemorrhage management;
• Provide technical and coordination support to government stakeholders and development partners for the update of state-level training manuals on postpartum hemorrhage management;
• Under the direction of the State Program Lead, coordinate healthcare worker trainings;
• Map antenatal care counselling services in intervention facilities, identify key areas for expansion in coaching curriculum, and support the state to implement them;
• Support the development of clinical training materials and guides to strengthen patient counselling at health facilities;
• Update mapping of health facility referral networks, and support strengthening, expansion, and institutionalization of referral directory for facilities;
• Support training of referral focal persons to strengthen community and primary healthcare referral to secondary health facility referrals;
• Provide technical and coordination support to initiate or strengthen quality improvement teams in intervention facilities;
• Support health facilities to improve timeliness and completeness of facility reporting;
• Support testing and finalization of community-based patient literacy materials on pregnancy to increase care-seeking behavior of women in local communities;
• Develop evidence-based community mobilization plans and conduct trainings of community champions to increase care-seeking at health facilities for maternal health services and pregnancy complications;
• Identify opportunities for developing volunteer driver’s schemes to link communities to health facilities for emergency obstetric care;
• Supervise process for developing and strengthening vital community reporting registration systems in collaboration with ward development committees and the Primary Healthcare Board;
• Work with key stakeholders in the state to collect and report on program data relating to postpartum hemorrhage and maternal health;
• Conduct quantitative and qualitative data analyses on clinical and non-clinical data sets;
• Develop and maintain relationships with key counterparts in partner organizations and in government agencies relevant to program requirements;
• Contribute to technical reports and conduct desktop research on key topics for new product introduction in the maternal health space; develop charts and infographics for presentations;
• Any other tasks as assigned by the Program Director.

Qualifications
Proactive, resourceful individuals with strong analytical and communication skills are required for this role.  Specific requirements include:

• Bachelor's Degree in Medicine or Nursing with a minimum of 2 years of work experience in a clinical setting;
• Demonstrated experience in stakeholder management across government agencies, hospitals, and non-profit entities;
• Excellent verbal and written communication skills, including the ability to write and proofread written materials, and to deliver presentations to clinical and non-clinical audiences;
• Demonstrated ability to use computer technology (e.g. Microsoft Word, Excel, PowerPoint, email, Internet, etc.);
• Ability to work under pressure in a fast-pace environment, and collaborate effectively with a multidisciplinary and multicultural team of colleagues and stakeholders;
• Ability to coordinate and prioritize multiple projects simultaneously; demonstrates a positive, results-oriented approach to work; self-motivated;
• Must have good understanding of the complexities of maternal health provision in low-resource settings, and the role that communities play in increasing care seeking in health facilities.

Plusses:

• Experience working in SRMNCH programs or other public health program in Nigeria;
• Experience conducting or coordinating healthcare worker trainings;
• Experience working with public health sector stakeholders in Lagos state.