HR / Admin Manager at Mathills Services Limited

Job Summary

• We are seeking a dynamic and experienced HR Manager to join our team.
• The ideal candidate will manage the human resources functions, oversee business operations, and drive efficiency across our consulting and cloud kitchen services.
• This role requires a versatile individual with strong recruitment, structuring, and management skills who can create and implement operational manuals and training materials, manage customer relations, and ensure the seamless execution of all HR-related activities.

Responsibilities
Recruitment & Onboarding:

• Lead the recruitment process, including job postings, candidate screening, interviews, and hiring.
• Develop and implement effective onboarding programs to ensure the smooth integration of new employees.

HR Structuring & Management:

• Design and implement HR policies and procedures that align with the company’s goals.
• Maintain and update employee records, ensuring compliance with legal and regulatory requirements.
• Manage employee relations, including conflict resolution, disciplinary actions, and performance management.

Operational Manuals & Training:

• Develop, document, and update operational manuals for various business processes.
• Create and implement training programs to enhance staff skills and ensure alignment with company standards.
• Monitor and evaluate training effectiveness and make necessary adjustments.

Invoicing & Payment Follow-Up:

• Prepare and send invoices to clients in a timely manner.
• Follow up on outstanding payments and ensure timely collection.
• Maintain accurate records of all financial transactions.

Customer Management:

• Oversee customer relations, ensuring high levels of satisfaction and addressing any issues promptly.
• Work closely with the sales and operations teams to deliver excellent service to clients.

Business Operations & Services:

• Provide support in other business operations, including consulting services and cloud kitchen management.
• Develop and implement strategies to improve operational efficiency and service delivery.

Additional Responsibilities:

• Collaborate with management to identify areas for improvement and contribute to the overall growth of the business.
• Handle any other relevant duties as required by the business.

Qualifications

• Bachelor's degree in Human Resources, Business Administration, or a related field.
• 3-4 years of experience in an HR role, preferably within consulting or hospitality sectors.
• Proven experience in recruitment, HR management, and training development.
• Strong organizational skills with the ability to manage multiple tasks simultaneously.
• Excellent communication and interpersonal skills.
• Proficient in Microsoft Office Suite and HR software.
• Ability to work independently and as part of a team.

Key Skills:

• Recruitment & Talent Acquisition.
• HR Policy Development.
• Operational Manual Creation.
• Training Program Development.
• Invoicing & Financial Management.
• Customer Relations Management.
• Business Operations Support.