Housekeeping Manager at Domeo Resources International (DRI)

Main Function

• The Housekeeping Manager is responsible for overseeing all housekeeping operations to ensure the highest standards of cleanliness, hygiene, comfort, and presentation across guest rooms, public areas, laundry, and back-of-house spaces.
• The role ensures operational efficiency, guest satisfaction, and compliance with hotel quality and safety standards.
• The ideal candidate must be detail-oriented, highly organized, and experienced in managing housekeeping operations within a hospitality environment.

Role Responsibilities
Housekeeping Operations Management:

• Oversee daily housekeeping activities including room cleaning, public area maintenance, and laundry operations.
• Ensure all guest rooms and common areas meet established cleanliness and presentation standards.
• Monitor room readiness to support smooth check-in and occupancy targets.
• Coordinate closely with Front Office and Maintenance for efficient room turnover.

Quality Control and Standards:

• Conduct routine inspections of guest rooms, corridors, public areas, and service areas.
• Enforce housekeeping SOPs, grooming standards, and service protocols.
• Ensure consistent room setup, amenities placement, and bed-making standards.
• Implement corrective measures where quality gaps are identified.

Team Leadership and Supervision:

• Supervise housekeeping supervisors, room attendants, laundry staff, and cleaners.
• Prepare duty rosters and manage staff scheduling.
• Conduct training on cleaning procedures, hygiene, and service excellence.
• Monitor staff performance and enforce discipline and accountability.

Inventory and Linen Management:

• Oversee inventory of linen, guest supplies, cleaning materials, and amenities.
• Monitor stock levels and coordinate replenishment with procurement/store teams.
• Ensure proper handling, storage, and tracking of linen and uniforms.
• Minimize loss, damage, and wastage of housekeeping supplies.

Laundry Operations Oversight:

• Supervise internal laundry operations to ensure quality and timely processing.
• Ensure proper sorting, washing, pressing, and handling of hotel linen and guest laundry.
• Monitor laundry chemicals and machine usage to optimize efficiency.

Health, Safety, and Compliance:

• Enforce health, hygiene, and sanitation standards in all housekeeping areas.
• Ensure safe handling of cleaning chemicals and equipment.
• Implement safety procedures and emergency response protocols.
• Ensure compliance with regulatory and hotel policies.

Budgeting and Cost Control:

• Monitor housekeeping expenses and ensure cost-effective use of materials.
• Control usage of cleaning supplies and amenities to meet budget targets.
• Prepare housekeeping budget forecasts and operational reports.

Guest Satisfaction:

• Address housekeeping-related guest complaints promptly and professionally.
• Monitor guest feedback and implement service improvement initiatives.
• Ensure VIP rooms and special guest requirements are handled appropriately.

Competencies / Skills:

• Strong knowledge of hotel housekeeping operations
• Leadership and team management skills
• Attention to detail and quality control expertise
• Inventory and cost management skills
• Knowledge of hygiene, sanitation, and safety standards
• Effective communication and coordination abilities
• Organizational and planning skills

Behavioural Qualities / Other Competences:

• High level of professionalism and integrity
• Detail-oriented and quality-driven
• Proactive and service-focused
• Ability to work under pressure
• Strong supervisory and motivational skills
• Committed to maintaining high standards

Experience / Qualification

• Bachelor’s Degree or HND in Hospitality Management or related discipline
• 6–10 years experience in hotel housekeeping, with at least 3–5 years in a managerial role
• Experience managing multi-room hotels is an advantage
• Professional housekeeping or hospitality certifications are an added advantage