Hotel Supervisor at Efezi Southsea Nigeria Limited

Role Description

• The Hotel Supervisor is responsible for overseeing daily hotel operations, ensuring high service standards, staff discipline, guest satisfaction, and smooth coordination between departments.

Responsibilities
Operational Supervision:

• Supervise daily hotel operations across all departments (front office, housekeeping, food & beverage, security, and maintenance).
• Ensure rooms, public areas, and facilities are clean, functional, and guest-ready at all times.
• Monitor staff attendance, punctuality, grooming, and work performance.
• Ensure adherence to hotel policies, procedures, and service standards.

Guest Service & Relations:

• Ensure excellent guest service and promptly resolve complaints and issues.
• Attend to VIP guests and handle escalated guest concerns professionally.
• Ensure proper check-in, check-out, and guest handling procedures.

Staff Management:

• Allocate duties and prepare staff duty rosters.
• Train, coach, and mentor staff on service delivery and workplace conduct.
• Report staff misconduct, absenteeism, or performance issues to management.

Reporting & Documentation:

• Prepare daily operational and incident reports.
• Monitor daily sales, occupancy levels, and operational activities.
• Communicate operational challenges and recommendations to management.

Safety, Security & Compliance:

• Ensure safety, security, and hygiene standards are maintained.
• Enforce compliance with health, safety, and regulatory requirements.
• Liaise with security personnel to prevent theft, loss, or misconduct.

Inventory & Cost Control:

• Monitor the use of hotel supplies and prevent wastage.
• Report maintenance needs, damages, or equipment faults promptly.

Management Support:

• Act as a link between management and staff.
• Perform any other duties assigned by management in line with hotel operations.

Candidates must reside within the following locations:

• Wilmer, Apapa
• Olodi, Apapa
• Boundary, Ajegunle
• Festac and its environs.