Hotel Porter at Victoria Waterfront Hotel & Resorts

Job Description

• Assist guests with luggage handling during check-in and check-out processes.
• Escort guests to their rooms and provide information about hotel and resort facilities and amenities.
• Maintain cleanliness and organization of hotel lobby and public areas.
• Support security operations by monitoring hotel premises and reporting incidents.
• Assist with guest transportation arrangements and coordinate with drivers.
• Help guests with special needs and mobility assistance when required.
• Maintain lost-and-found procedures and coordinate with front desk.
• Support housekeeping with moving furniture and heavy equipment
• Monitor parking areas and provide guidance to guests and visitors.
• Coordinate with maintenance for minor repairs and facility issues.
• Handle delivery services and coordinate with various hotel departments.

Requirements

• Minimum of 3 years experience as a Porter in a luxury hotel or resort.
• Physical fitness and ability to lift heavy luggage and equipment
• Excellent customer service and communication skills
• Professional appearance and friendly demeanor
• Basic knowledge of local area attractions and services
• Reliable and trustworthy character for guest assistance
• Ability to work flexible hours including nights and weekends
• Basic English proficiency
• Previous experience in hospitality or customer service preferred
• Willingness to assist guests with various requests

Remuneration
We offer a competitive remuneration package.