Hotel Manager at Genesis Group

Key Responsibilities

• Operational Oversight: Manage all hotel departments—including front desk, housekeeping, food and beverage, and maintenance—to ensure seamless day-to-day operations.
• Financial & Revenue Management: Monitor and analyze operational KPIs (occupancy rate, ADR, RevPAR). Prepare budgets, control expenditures, and collaborate with sales to maximize revenue. 
• Staff Leadership: Recruit, train, and supervise department heads and staff. Set performance expectations, conduct evaluations, and foster a highly motivated team environment.
• Guest Experience & Reputation: Lead effective service recovery for guest escalations. Monitor and promptly respond to online reviews across travel platforms.
• Compliance & Safety: Enforce health, safety, and security regulations. Ensure full compliance with local hospitality licensing laws, NAFDAC food safety standards, and NTDC regulations.

Qualifications & Requirements

• Education: Bachelor’s degree or Diploma in Hospitality Management, Business Administration, or a related field.
• Experience: Proven track record (usually 3–5+ years) as a Hotel Manager, Operations Manager, or in a relevant hospitality leadership role.
• Skills: Strong financial acumen, deep understanding of Property Management Systems (PMS), and excellent crisis management skills.
• Certifications: Current certifications in food safety, CPR, or hospitality management are highly preferred.