Hostess (Sales, Guest Relations & Specialty Coffee Expert) at Mai Shayi Coffee

Responsibilities
Sales & Business Development:

• Engage customers’ and clients’ in-person and online, building strong relationships that lead to repeat business.  Actively promote and sell Mai Shayi Coffee’s specialty coffee, brewing equipment, and Victoria Arduino/Nuova Simonelli machines to B2B and retail clients.
• Educate customers on coffee origins, roast profiles, brewing techniques, and coffee tasting experiences.
• Attend client meetings and industry events to expand our network and business opportunities.

Guest Relations & Customer Service Excellence:

• Be the face of Mai Shayi Coffee—offering personalized and engaging interactions with customers.
• Manage reservations and guest bookings for specialty coffee experiences, tastings, and curated events.
• Handle guest complaints and feedback with professionalism, ensuring every customer interaction is a positive one.
• Coordinate VIP and corporate bookings, ensuring high standards of service and experience delivery.

Curating Unique Cafe Experiences:

• Lead the creation of immersive coffee experiences, including specialty tastings, master classes, and cultural events.
• Work closely with the café operations team to implement new concepts that enhance our customer experience. Assist in conceptualizing and executing seasonal and promotional coffee events.

Internal Communications & Digital Engagement:

• Serve as a liaison between the Cafe team, Roastery, and Training Academy, ensuring smooth communication and execution of brand objectives.
• Oversee online guest interactions via Instagram, Facebook, and website inquiries, ensuring swift and professional responses.
• Assist in content creation and brand storytelling, helping to convey Mai Shayi Coffee’s heritage, innovation, and passion for coffee.

Coffee Knowledge & Technical Expertise:

• Develop a deep understanding of specialty coffee, brewing techniques, coffee roasting profiles, and beverage preparation.
• Train and educate customers and clients on the best brewing methods, decanting styles, and serving approaches for the ultimate coffee experience.
• Gain working knowledge of Victoria Arduino and Nuova Simonelli espresso machines, assisting with both retail and B2B sales by demonstrating machine capabilities.

Flexibility & Multi-Location Work:

• Be adaptable—Hostesses will be deployed to any of our cafe locations based on operational needs
• Occasionally visit existing and prospective clients for product demonstrations, relationship-building, and sales presentations.

Who we are looking for
Core Requirements:

• Interested candidates should possess a BSc Degree with 2 - 5 years work experience.
• Must have completed NYSC (National Youth Service Corps)
• Height Requirement: Tall, poised, and confident in presentation
• Passionate about coffee, sales, and guest experience
• Strong communication and interpersonal skills
• Flexible, adaptable, and open to working across different locations
• Ability to handle multiple responsibilities and thrive in a dynamic environment
• Interest in premium hospitality, specialty coffee, and customer engagement

Bonus Skills (Preferred not mandatory):

• Prior experience in luxury hospitality, coffeehouses, retail sales, or customer service
• Knowledge of coffee brewing techniques, espresso machines, and specialty coffee
• Experience in social media engagement, content creation, or digital communication.

Why Join Us?

• Work with Nigeria’s leading specialty coffee company
• Be part of a young, innovative, and passionate team
• Gain deep coffee expertise & sales skills with ongoing training and certification
• Engage in a dynamic and multi-functional role that goes beyond traditional hospitality
• Represent a brand that is shaping the future of coffee culture in Nigeria and beyond.