Sales Associate at Afonchies Pharmaceuticals Ltd

Role Objective

To drive revenue growth by providing exceptional customer service, managing front-end retail operations, and supporting the wholesale distribution desk. The Sales Associate acts as the face of the brand, ensuring every customer—whether a walk-in patient or a wholesale client—receives professional, efficient, and friendly service.

Key Responsibilities

• Sales & Consulting: Greet customers, identify their needs, and recommend over-the-counter (OTC) medications and health/wellness products effectively.
• Wholesale Coordination: Support SAFCO MEGA Solutions by processing wholesale orders, verifying stock availability, and communicating with B2B clients regarding delivery timelines.
• Inventory Management: Assist in receiving stock, ensuring proper shelf placement using the FEFO (First-Expired, First-Out) method, and conducting daily stock counts to prevent "stock-outs."
• Digital Operations: Utilize the company’s ERP system (Zoho/Odoo) to process transactions, update customer records, and generate digital receipts.
• Merchandising: Ensure the store and display shelves are clean, organized, and properly labeled at all times to maximize visual appeal and ease of shopping.
• Sales Reconciliation: Accurately manage the POS system and reconcile daily cash/transfer payments with the Admin & Accounts department.

Key Performance Indicators (KPIs)

• Sales Targets: Meet or exceed monthly individual and branch sales quotas.
• Inventory Accuracy: Zero discrepancies between physical stock and digital records on the ERP.
• Customer Retention: High "Repeat Customer" rate through excellent service and professional follow-up.
• Operational Discipline: 100% adherence to opening/closing times and shift handover protocols.

Requirements

• Education: OND, HND, or B.Sc. in any discipline (Science or Marketing background is an added advantage).
• Experience: 1–2 years in retail sales, preferably in a pharmacy or FMCG environment.
• Technical Skills: Proficiency in using POS software and basic Microsoft Excel.
• Communication: Exceptional verbal and written communication skills in English.
• Attributes: Energetic, honest, and capable of working under pressure in a fast-paced environment.