Hospital Operations Manager at Global Profilers

Job Summary

The candidate is expected to manage and supervise the Centre’s operations and activities, with full responsibility for all operational functions including Front and Back Office, HR, IT, Maintenance, Finance/Accounting, and Marketing/Business Development.

Job Responsibilities:

• Manage, build, and develop a team capable of delivering the targeted results.
• Implement standard operating protocols, monitor performance, identify areas for improvement and optimization, and lead execution of related initiatives.
• Manage client experience, ensuring satisfaction through timely delivery of service to maximize client retention.
• Ensure quality service and implementation of clinical best practices, constantly monitor levels of service quality, and devise strategies to improve any shortfalls.
• Develop and execute clear marketing and business development strategy.
• Communicate effectively and build strong relationships with key stakeholders, including collaborating hospital management, clinical teams, suppliers, strategic partners, and external advisors.
• Ensure all documentation; and record keeping is carried out timely.
• Develop a centre budget and track performance against the budget.
• Coordinate the efforts of the clinical board and synergies activities with clinical partners.
• Provide timely, detailed, and frequent reporting to HQ on operational, financial, and coordination matters.
• Provide periodic reporting to the Company’s Board of Directors.
• Apart from the above duties and responsibilities, Management may modify your job description

Job requirements & and skills

• BSc, MSc in related field.
• Candidate must have Health sector experience.
• Minimum of 5 years in a managerial position
• Communicate effectively and build strong relationships.
• Clear and concise communication with team members and senior management.