Holiday/Tour Officer Team Lead at Aspom Travel Agency

Position Overview:

As a Holiday/Tour Team Lead, you will be responsible for leading a team of professionals in organizing and managing holiday tours and travel experiences. You will play a key role in planning, coordinating, and executing tour itineraries, ensuring the highest level of customer satisfaction and a seamless travel experience for clients. Your leadership and organizational skills will be instrumental in managing the team's performance, fostering a positive work environment, and achieving business objectives.

Responsibilities:

Team Leadership:

• Lead and supervise a team of holiday/tour professionals, providing guidance, support, and mentorship.
• Set performance goals, monitor progress, and provide regular feedback to team members.
• Foster a collaborative and positive work environment, promoting teamwork and professional development.

Tour Planning and Coordination:

• Plan and develop creative tour itineraries based on client requirements, market trends, and destination knowledge.
• Collaborate with vendors, hotels, airlines, and other travel partners to negotiate and secure competitive rates and services.
• Ensure efficient coordination of all tour logistics, including transportation, accommodation, activities, and other services.

Client Relationship Management:

• Build and maintain strong relationships with clients, understanding their travel preferences, needs, and expectations.
• Provide exceptional customer service, promptly addressing client inquiries, concerns, and requests.
• Anticipate and resolve any issues or challenges during the tour, ensuring a smooth and enjoyable experience for clients.

Financial Management:

• Monitor and manage tour budgets, ensuring profitability while maintaining competitive pricing for clients.
• Track expenses, analyze financial reports, and implement strategies to optimize revenue and control costs.
• Prepare accurate financial forecasts, reports, and presentations for senior management.

Quality Assurance:

• Implement and maintain quality standards for tour operations, adhering to industry regulations and best practices.
• Conduct regular performance evaluations of vendors and service providers to ensure high-quality services are delivered.
• Identify areas for improvement and implement corrective actions to enhance the overall tour experience.

Requirements:

• Bachelor's degree in Hospitality Management, Tourism, or a related field (preferred).
• Proven experience in tour operations, travel management, or a similar role.
• Strong leadership skills with the ability to motivate and inspire a team.
• Excellent communication and interpersonal skills.
• Exceptional organizational and multitasking abilities.
• In-depth knowledge of popular travel destinations, attractions, and travel industry trends.
• Proficiency in travel management software and reservation systems.
• Financial acumen and experience in budget management.
• Ability to work under pressure and adapt to changing priorities.
• Flexibility to work irregular hours and travel as required.
• Only candidates who resides on the Island are encouraged to apply and will be considered.

NOTE: AGE 30 -38 YEARS