Helpline Counselor at She Writes Woman

Overview
In October 2020, She Writes Woman launched our 24/7 toll-free helpline where anyone who needs mental health support can access it on the spot immediately they call the number. Now, we need trained and experienced mental health professionals to offer support to our callers.

Responsibilities

• Handle the 24/7 helpline all hours of the day, seven days a week.
• Educate callers on adequate coping mechanisms/methods for callers to get through tough situation.
• Collect and record callers data to be used for impact.
• Assess callers through detailed conversations, interviews, and observations to determine the appropriate testing or examination.
• Encourage callers to discuss emotions and experiences.
• Help callers define goals, plan action, and gain insight.

Requirements

• A degree in Psychology, Counseling, or Coaching.
• Prior experience in counseling, coaching, or psychotherapy.
• Tech savviness and prior experience carrying out Tele-counseling/teletherapy.
• Excellent communication skills.
• Prior work experience in the development space is a strong added advantage.
• Empathy for clients.
• Basic data collection and impact measurement knowledge.
• Confidentiality with client information.

Salary
NGN 120,000 Monthly