Helpdesk Representatives (Food/Retail) at So Fresh Neighbourhood Market

Job Summary:

The Helpdesk Representatives serve customers by providing product and service information, resolving customers’ concerns, complaints and obtain feedback, as well as ensure sales are closed at the stipulated time.

Budget: 65,000 – 74,000

Job Description:

• Communicate courteously with customers by phone calls, emails, online and social media
• Assist customers to facilitate their choices and purchases of freshly processed products
• Attend to customer suggestions, objections, complaints and gathers information on customers’ preferences, reactions and general feedback
• Provide pricing and delivery information to customers
• Set up new customers’ account or update existing customers’ details on Odoo.
• Record details of customers’ complaints or grievance and the corrective actions taken in the customer complaint form
• Explore cold and warm calling to both new and existing customers to ensure customer retention
• Build sustainable relationships and trust with customers through interactive communication
• Close sales at the promised time
• Ensure compliance to the Customer Service Protocol and OJTE Training Manual for Customer Service
• Adhere to the Customer service handbook and Customer Experience Standard Operating Procedure.

Requirements:

• Minimum of B.SC, HND certificate in a relevant field. Experienced OND holders can also apply
• 0 -2 years’ experience in helpdesk/customer service in the food industry
• Working knowledge of customer service principles & practices
• Willingness to work on weekends.
• Possess excellent telephone etiquette
• Ability to always remain professional and courteous with customers
• Computer literacy is highly required
• Candidate must live close to the desired work location.