Jobs at Harmony Garden and Estate Development Limited

Role Overview

• We are seeking a highly organized, technically inclined CRM Implementation Specialist to assist with the setup, customization, and optimization of our CRM and support systems.
• This role is responsible for the end-to-end implementation of platforms, including Freshsales, Freshdesk, and Freshservice, ensuring they are fully aligned with business processes and operational goals.

Key Responsibilities

• Assist with the full-cycle implementation of Freshsales, Freshdesk, and Freshservice
  • Configure pipelines, ticketing systems, service workflows, and automation.
  • Customize fields, modules, and system structure to fit business needs.
  • Design and implement automation across sales and support processes.
  • Build workflows for: Assist management, Deal progression,Ticket routing and escalation.
  • Integrate communication channels (WhatsApp, email, SMS, where applicable).
  • Ensure smooth day-to-day operation of all systems.
• Monitor data accuracy, system usage, and performance
  • Continuously optimize processes for efficiency and scalability.
  • Support integrations with third-party tools (e.g., telephony, WhatsApp API, forms).
  • Work with APIs/webhooks where necessary.
• Coordinate with developers for advanced customizations
  • Test all configurations before deployment.
  • Identify and resolve bugs or workflow gaps.
  • Ensure all systems meet expected functional requirements.
  • Document system configurations and processes.
  • Train internal teams on how to use the systems effectively.
  • Provide ongoing support and troubleshooting.

Key Performance Indicators (KPI)

• Successful system implementation (on time & within scope).
• Workflow automation efficiency.
• User adoption rate across teams.
• Reduction in manual processes.
• System uptime and reliability.

Required Skills & Qualifications

• Proven experience implementing CRM or helpdesk systems.
• Strong working knowledge of:
  • CRM pipelines and automation.
  • Ticketing systems and SLAs.
• Familiarity with the Freshworks ecosystem (preferred).
• Strong analytical and problem-solving skills.
• Excellent communication and documentation ability.

Technical Skills (Preferred):

• Experience with:
  • APIs and webhooks.
  • Workflow automation tools.
  • Data structuring and reporting.
• Basic understanding of:
  • System integrations.
  • SaaS platforms.

go to method of application »

Job Overview

• We are seeking a result-driven Telesales Closer Executive (Female) with a strong sales mindset and proven closing ability.
• The ideal candidate will manage inbound and outbound leads, nurture prospects, and convert them into site visits and property bookings. If you are persuasive, confident, and target-obsessed, this opportunity is for you.

Key Responsibilities

• Make outbound calls to fresh and follow-up real estate leads daily
• Handle inbound inquiries regarding property details, pricing, and availability
• Confidently present and promote real estate projects over the phone
• Understand client needs and recommend suitable property options
• Handle objections and convert prospects into site visits and bookings
• Follow up consistently until deals are closed
• Coordinate with the site sales team to ensure fast closures
• Maintain and update CRM/customer database
• Achieve and exceed monthly sales and revenue targets
• Build and maintain strong client relationships.

Requirements

• Minimum qualification: Graduate (preferred).
• Female candidate with 3 – 5 years of telesales/marketing experience
• Proven experience in telesales/telemarketing (real estate, insurance, banking, or telecom preferred)
• Strong communication and negotiation skills
• Ability to handle objections and close high-ticket deals
• Target-driven, self-motivated, and performance-focused
• Basic knowledge of CRM systems and MS Office
• Minimum qualification: Graduate (preferred).

Preferred Skills:

• Strong follow-up discipline
• Confident voice and persuasive communication style
• Sharp negotiation and deal-closing skills
• Money-driven and performance-oriented mindset
• Comfortable in a fast-paced, high-ticket sales environment.

Compensation & Benefits

• N250,000 – N300,000 monthly salary
• Attractive performance-based incentives
• Career growth and advancement opportunities.

go to method of application »

Job Summary

• Working with the CEO and members of the management team to ensure all company compliance and regulatory obligations are fully met.
• Responsible for drafting, reviewing contracts and relative documents for service operation of new and ongoing business transactions.
• Working with external lawyers to prepare and review legal documents such as service agreements, deeds, and memoranda of understanding.
• Responsible for the legal affairs mamangement of the company and providing legal consultant services.
• Advising on business transactions, claims liability, advisabilityof prosecution or defending lawsuits (by relating with external counsels) or legal rights obligations.