Help Desk Support Specialist - Kano at Drugstoc eHub Limited

Role Objective

• The Support Desk Personnel will serve as the primary on-site point of contact for hospital staff and patients interacting with the organization’s procured digital technology suite and oncology access initiatives. The goal is to reduce operational burdens on hospital staff while facilitating seamless patient navigation through program processes and diagnostic services.

Key Responsibilities

• Technical & Digital Support: Serve as the first-line support for our digital solution, providing system guidance and basic troubleshooting for users.
• Patient Navigation: Assist patients in navigating program pathways, including enrollment activities and referral to immunohistochemistry (IHC) diagnostic services.
• Program Coordination: Facilitate program processes within hospital workflows and communicate operational challenges to the program team
• Administrative Reporting: Maintain accurate documentation of Support Desk activities and provide periodic operational updates and insights.
• Ethics & Compliance: Ensure all patient interactions and data handling remain compliant with NDPR (Nigeria Data Protection Regulation) and hospital confidentiality protocols.

Required Qualifications & Competencies

• University degree in Pharmacology, Biochemistry, Microbiology, or any of the medical sciences.
• Background: Experience in healthcare coordination, hospital administration, pharmacy or technical support.
• Skills: High digital literacy, strong communication skills, understanding/ experience working Nigeria’s healthcare system and the ability to operate effectively within hospital environments.
• Attributes: Demonstrated ability in patient engagement and problem-solving.