Head, Technical Operations at IpNX Nigeria Limited

Purpose

• Lead the long-term technical strategy for the business division, overseeing network design, optimization, security, service delivery, and program management. Develop team capabilities.

Key Responsibilities

• Manage 24x7 technical infrastructure operations and availability.
• Lead IT infrastructure services team, setting goals, prioritizing projects, and managing budgets.
• Define overall mission of the infrastructure services team.
• Provide operational support for network operations and technical assistance center.
• Develop and articulate IT strategies and vision to stakeholders.
• Collaborate with IT and business leaders to implement strategic plans for IT infrastructure.
• Design scalable, fault-tolerant network architecture for corporate clients.
• Manage technical operations, setting strategic direction and objectives.
• Lead technology infrastructure implementation and operation.
• Support internal technical operations and projects.
• Establish KPIs and metrics for technical operations.
• Maximize operational efficiency and drive cost reduction.
• Demonstrate leadership in team development and operational excellence.

Requirements

• Bachelor's Degree in Computer Science, Information Technology, or related field (2.2/Upper Credit Minimum).
• Master’s Degree or MBA preferred.
• ITIL and PMP certifications desirable.
• Strong leadership and interpersonal skills.
• Demonstrated operational excellence and problem-solving abilities.
• 15+ years of experience in network and infrastructure operations.
• 10+ years of experience in technical operations management.
• Experience in Agile project management and large-scale system architecture.
• Customer-focused, tech-savvy, results-driven mindset.