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  • Posted: Sep 16, 2022
    Deadline: Not specified
  • MainOne is a leading provider of innovative telecom services and network solutions for businesses in West Africa. Our world-class infrastructure enhances the productivity and profitability of our customers. Since its launch in 2010, MainOne has developed a reputation for highly reliable services to become the preferred provider of wholesale Internet service...
    Read more about this company


    Head, Support Services


    • The Head, Support Services will be responsible for organizing and managing MainOne's administrative services across locations, to ensure seamless operations in our different offices. 
    • In addition, he/she shall be the custodian of MainOne’s administrative policies and will drive implementation and compliance, as required.

    Specific responsibilities include:  
    General Office Administration:

    • Establish policies, procedures to ensure the smooth running of office operations as well as the supply and effective distribution of office equipment and consumables across the Company
    • Manage and oversee administrative, clerical and secretarial services to support operations across the Company
    • Provide comprehensive office and facilities support to the Company, in line with business needs.
    • Ensure the purchase and maintenance of office furniture, equipment, and supplies in line with the Company’s quality and cost objectives
    • Oversee the care for the day-to-day appearance of offices, such that a high standard is maintained continuously
    • Direct and plan essential central services, including fleet management, ensuring availability and effective service delivery

    Travel, Events and Logistics Management:

    • Oversee travel management activities including visa application and processing, hotel management, ticketing, travel insurance etc.
    • Organise and facilitate internal meetings, conferences and events.
    • Oversee logistics arrangements for asset relocation/material movement and transportation for the Company.

    Procurement Management:

    • Perform all tasks relating to the sourcing, management of the procurement process, including identification, evaluation and selection of vendors/suppliers of goods/consumables for the Group
    • Oversee procurement activities for all non-technical products and services, as well as ensure compliance with the Company’s procurement process
    • Ensure the development and maintenance of a vendor and supplier database for the various products and services procured by the company – Supplier analysis & negotiations, supplier performance management
    • Ensure the development of an inventory management system for all products utilised by the company and the definition of reorder levels for all identified items
    • Ensure proper analysis is done for required goods or services to achieve maximum value for money
    • Manage vendor relationships ensuring that they are competitive and serve the needs of the company

    Facility Management:

    • Oversee the strategic planning and day-to-day operations, particularly in relation to the Group’s office buildings and premises.
    • Building and grounds maintenance
    • Cleaning
    • Catering and vending
    • Security
    • Utilities infrastructure
    • Space management
    • Champion the implementation of a first-class maintenance, and management culture for the Company’s assets and facilities
    • Ensure that the Group’s facility management practices conform to Health, Safety and Environment policies, procedures and standards
    • Conduct periodic inspections to examine the conditions of the Group’s facilities and ensure that maintenance contractors adhere to agreed Service Level Agreements (SLAs)
    • Coordinate and oversee contractors, suppliers and outsourced vendors
    • Plan for future developments and office space needs in line with strategic business objectives
    • Manage and lead change to ensure minimum disruption to business activities

    Qualifications, Skills & Competencies

    • First Degree in any discipline or a related discipline
    • 10 years of relevant experience with at least three years in supervisory role
    • Analytical and problem solving skills
    • Strong verbal and written communication skills
    • Self-management skills
    • Organisational & Time Management skills - Highly organized and able to multi-task and effectively prioritize
    • Customer Service focus
    • Detail oriented
    • Works effectively, independently and to deadlines
    • Team player with a flexible, ‘can-do’ outlook
    • Knowledge of best practices and evolving trends
    • Demands of the Job
    • Ability and willingness to work long hours and meet tight deadlines
    • Ability to work with minimal supervision
    • Constant awareness of sensitivity and confidentiality involved in function
    • Good research skills.

    Method of Application

    Interested and qualified? Go to Main One Cable on to apply

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