Head SME Officer at Polaris Bank Limited

Job Description

• Develop and implement market-leading strategies to significantly expand the overall SME Banking portfolio (loans, deposits, and customer base).
• Design, launch, and price competitive SME products tailored to current market trends and specific business needs.
• Monitor SME market dynamics and competitive intelligence to proactively identify new opportunities for innovation and growth.
• Drive initiatives focused on delivering superior, personalized banking solutions to improve SME customer satisfaction and retention.
• Manage high-value and strategic SME relationships to deepen loyalty and maximize profitability.
• Spearhead the implementation of digital banking solutions to enhance the SME customer experience and self-service capabilities.
• Drive automation and process efficiency initiatives across all SME Banking operations to reduce friction and cost-to-serve.
• Ensure 95% system uptime for all digital platforms supporting SME Banking channels.
• Successfully implement at least one major SME digital optimization project per year.
• Achieve a 20% improvement in operational efficiency through automation and process optimization.
• Supervise, mentor, and lead SME Banking Officers to ensure high performance and alignment with strategic objectives.
• Provide expert advisory support and annual strategy briefings to 100% of the branch network on effective SME acquisition and portfolio management plans.
• Maintain a high standard of communication effectiveness, achieving 90% positive feedback from branches/stakeholders on advisory support.
• Ensure the team’s activities adhere strictly to internal risk management standards and regulatory compliance policies.

Requirements

• Bachelor’s degree in Banking & Finance, Business Administration, Economics, or related field.
• Experience in SME or commercial banking with strong focus on credit, product development, and portfolio management.
• MBA and relevant professional certifications (e.g., CIBN, ACCA, CFA) required.
• Strong leadership, strategic thinking, and analytical skills.
• Proficiency in digital banking platforms, credit analysis tools, and advanced MS Excel.