Head, Service Assurance at Polaris Bank Limited July, 2026

- Head, Service Assurance at Polaris Bank Limited
- View Jobs in Banking / Financial Services / View Jobs at Polaris Bank Limited
Posted: Jul 8, 2026

Deadline: Not specified
- Save
- Email
- @gmail.com
- @yahoo.com
- @outlook.com
Polaris Bank Limited is one of Nigerias leading Financial Institutions. A Systematically Important Bank (SIB) committed to promoting customer convenience and lifestyle through its wide-range of electronic banking solutions.
Read more about this company

Head, Service Assurance
- Job Type Full Time
- Qualification BA/BSc/HND , Professional Certificate
- Experience 7 years
- Location Lagos
- Job Field ICT / Computer
Job Purpose

To drive service quality assurance initiatives, monitor performance metrics, and ensure continuous improvement of IT service delivery.

Key Responsibilities
- Monitor SLA performance and service quality metrics.
- Lead incident and problem management reviews.
- Develop service improvement initiatives.
- Oversee workload automation and process optimization.
- Produce service performance reports for management.
Qualifications
- Bachelor's Degree in Computer Science, Information Systems, Information Technology, or related discipline.
Experience
- Minimum of 7 years' relevant experience in IT Operations, Service Management, or Service Assurance.
Certifications
- ITIL Expert
- Lean Six Sigma
- COBIT
Check how your CV aligns with this job

Method of Application

Send your application to

Build your CV for free. Download in different templates.
Share
- Save
- Email
- Report
Send your application

Your Name Your Email Your Phone Number Your Current Location Subject of your Application Your cover letter
Attach your CV/Doc

View All Vacancies at Polaris Bank Limited Back To Home
View Current Vacancies at Polaris Bank Limited

Jobs You Might Be Interested in

Related Companies Hiring Now

View Hot Nigerian Jobs Today »

Career Advice

What is Executive Recruitment and How Does it Work? In this guide, you'll learn what executive recruitment is, how the executive recruitment process works, why it differs from traditional recruitment, and how organisations can successfully hire executives who drive lasting business growth.
How to Hire C-Level Executives: A Step-by-Step Guide to Finding the Right Leaders Learn how to hire C-level executives using a structured executive search process. Discover sourcing, assessment, interviews, and hiring best practices.
How to Build a Retention Strategy that Works In this article, you’ll learn how to build a retention strategy that works and keeps your employees invested in your organisation's success.
The Japa Syndrome and Its Effect on Talent Availability in Nigeria In this article, we share insight on how you can navigate the adverse effects of the japa syndrome on talent availability in Nigeria.

View All Career Advice

Send this job to a friend

Did you notice an error or suspect this job is scam? Tell us.

Head, Service Assurance at Polaris Bank Limited

Head, Service Assurance

Method of Application

Send your application

Related Companies Hiring Now

Career Advice

Send this job to a friend

Did you notice an error or suspect this job is scam? Tell us.

Head, Service Assurance at Polaris Bank Limited

Head, Service Assurance

Method of Application

Send your application

Related Companies Hiring Now

Career Advice

Subscribe to Job Alert