Latest Jobs at Polaris Bank Limited

About the Role

The Head, Solution Architecture & Standards Office owns the technology architecture, standards, and governance framework that ensures every development initiative across Polaris Bank's digital and retail banking arms is scalable, secure, and well-integrated. This is a leadership and governance role: you will set direction, define standards, and provide architectural oversight across three specialist domains — Solution Architecture, Security Architecture, and Integration & API Architecture — working through and with specialist architects and leads in each area, rather than executing all specialist work personally.

Key Responsibilities

Governance & Standards

• Define and maintain the enterprise architecture framework, technology standards, and design principles applied across all development initiatives
• Chair architecture review boards; approve or escalate designs that deviate from standards
• Own the technical governance process, ensuring traceability between business requirements and architectural decisions

Solution Architecture

• Oversee the design of end-to-end solutions for major business initiatives, ensuring architectural integrity, scalability, and alignment with enterprise standards
• Guide the application of microservices architecture, domain-driven design, and cloud architecture patterns across teams
• Ensure solution designs are maintainable and support long-term platform evolution

Security Architecture

• Set secure-by-design standards and oversee their application across all solution designs
• Ensure threat modeling, identity & access management design, and cryptographic standards are consistently applied
• Partner with Information Security to ensure architecture decisions meet regulatory and compliance requirements
• Oversee remediation of architecture-level vulnerabilities identified through security assessments

Integration & API Architecture

• Set standards for integration patterns, API design, API gateway usage, and middleware architecture
• Oversee API lifecycle governance to ensure consistency, reusability, and performance across the API portfolio
• Guide adoption of event-driven architecture patterns for high-throughput, real-time use cases

Core Competencies

• Enterprise architecture leadership and technical governance
• Working knowledge across solution, security, and integration architecture disciplines (deep expertise in at least one is expected; working fluency across the others to lead specialist teams credibly)
• Stakeholder management across engineering, security, product, and compliance functions
• Ability to translate business requirements into architectural strategy

Familiarity With Tools (used by the function, not a personal daily requirement)

Enterprise architecture tools (BizzDesign, Sparx EA), Draw.io/Lucidchart, Confluence, JIRA; OWASP tools, Burp Suite, IAM platforms; API gateways, Swagger/OpenAPI, Postman, Mulesoft, Apache Camel, Kafka, RabbitMQ

Qualifications

• Bachelor's degree in Computer Science, Engineering, or related field; relevant certifications (TOGAF, AWS/Azure Architect, CISSP, or equivalent) an advantage
• Demonstrated track record leading architecture functions in a regulated industry, ideally banking/financial services

go to method of application »

About the Role

The Head, Product & Experience Design Lab is responsible for ensuring Polaris Bank's digital products are human-centered, intuitive, and differentiated in the market. This is a leadership role that sets product and design vision and builds and directs specialist teams across four disciplines — Product Management, UX Research, UI/UX Design, and CX Design — rather than personally executing hands-on work in all four.

Key Responsibilities

Product Vision & Leadership

• Define the product vision, strategy, and roadmap for digital banking products in partnership with business stakeholders
• Oversee prioritization frameworks and ensure roadmaps reflect both customer needs and business objectives
• Manage stakeholder expectations across business, technology, and executive leadership

UX Research Oversight

• Ensure customer research, journey mapping, and usability testing are embedded in the product development lifecycle
• Champion evidence-based design decisions; ensure research findings directly inform product and design direction

UI/UX Design Oversight

• Set and enforce design system and visual consistency standards across all digital products
• Oversee the design team's output to ensure interfaces are consistent, intuitive, and on-brand

CX Design Oversight

• Oversee end-to-end customer journey design across all touchpoints (digital and physical, where relevant)
• Ensure service design work identifies and closes gaps in the customer experience

Core Competencies

• Product strategy and roadmapping
• Design leadership — able to critique and direct research, UI/UX, and CX design work credibly, even without being the hands-on practitioner in each
• Stakeholder management and cross-functional influence
• Customer empathy translated into commercial product decisions

Familiarity With Tools (used by the function's teams, not a personal daily requirement)

JIRA, Confluence, Productboard, Aha!, Miro; UserTesting, Dovetail, Hotjar, SurveyMonkey; Figma, Sketch, Adobe XD, Zeplin; Smaply / customer journey mapping platforms

Qualifications

• Bachelor's degree in a relevant field (Design, Business, Human-Computer Interaction, or related); relevant certifications an advantage
• Demonstrated track record leading product and/or design functions, ideally in banking, fintech, or a comparable digital-first environment

Department: Digital Banking / Technology Location: Lagos, Nigeria Experience Required: [10+ years across product and design disciplines, including 4+ years in a leadership role spanning product and design]

go to method of application »

Job Purpose

To drive service quality assurance initiatives, monitor performance metrics, and ensure continuous improvement of IT service delivery.

Key Responsibilities

• Monitor SLA performance and service quality metrics.
• Lead incident and problem management reviews.
• Develop service improvement initiatives.
• Oversee workload automation and process optimization.
• Produce service performance reports for management.

Qualifications

• Bachelor's Degree in Computer Science, Information Systems, Information Technology, or related discipline.

Experience

• Minimum of 7 years' relevant experience in IT Operations, Service Management, or Service Assurance.

Certifications

• ITIL Expert
• Lean Six Sigma
• COBIT

go to method of application »

Job Purpose

To oversee end-user technology support services and ensure prompt resolution of all service requests across the Bank.

Key Responsibilities

• Lead service desk and user support operations.
• Ensure compliance with service level agreements.
• Manage service request fulfilment.
• Drive customer satisfaction and service excellence.
• Develop support processes and operating procedures.

Requirements

Qualifications

• Bachelor's Degree in Computer Science, Information Systems, Information Technology, or related discipline.

Experience

• Minimum of 7 years' relevant experience, with at least 2 years in a supervisory capacity.

Certifications

• ITIL Foundation/Intermediate
• HDI Support Centre Certification

go to method of application »

Job Purpose

To establish and maintain governance frameworks that ensure technology investments, risks, compliance obligations, and strategic initiatives are effectively managed and aligned with organizational goals.

Key Responsibilities

• Develop IT governance frameworks, policies, and standards.
• Lead IT risk management and regulatory compliance activities.
• Oversee IT strategy development and execution.
• Manage enterprise architecture governance.
• Coordinate technology audits and regulatory reviews.
• Drive vendor governance and technology investment optimization.

Qualifications

• Bachelor's Degree in Computer Science, Information Systems, Cybersecurity, Information Technology, or related discipline.

Experience

• Minimum of 8 years' relevant experience, with strong exposure to governance, compliance, risk management, and strategy development.

Professional Certifications

• COBIT
• CISA
• CRISC
• ISO 27001 Lead Implementer/Auditor

go to method of application »

Job Purpose

To provide strategic leadership for the Bank's enterprise applications portfolio, ensuring availability, performance, integration, security, and continuous enhancement of all business-critical applications, including Core Banking, Digital Banking, Cards, Payments, Treasury, Risk, and ERP platforms.

Key Responsibilities

• Develop and execute enterprise application strategy aligned with business objectives.
• Oversee application lifecycle management, upgrades, and enhancements.
• Drive integration initiatives across enterprise systems and digital platforms.
• Manage vendors, support partners, and application teams.
• Ensure application availability, resilience, and disaster recovery readiness.
• Lead digital transformation and application modernization initiatives.

Qualifications

• Bachelor's Degree in Computer Science, Information Systems, Software Engineering, Computer Engineering, or related discipline.
• Master's Degree in Information Technology, Business Administration, or related discipline will be an added advantage.

Experience

• Minimum of 8 years' relevant experience, with at least 3 years in a leadership role managing enterprise applications within Banking, FinTech, Telecommunications, or a large corporate institution.

Professional Certifications

• ITIL
• PMP/Prince2
• Oracle, Microsoft, Temenos, Finacle, or relevant application certifications

go to method of application »

About the Role

The Head, Innovation & R&D Studio explores emerging technologies and develops new solutions to drive Polaris Bank's future growth. This role directs three functions — Emerging Technology Research, Rapid Prototyping, and Proof of Concept Development — through specialist leads and engineers.

Key Responsibilities

Emerging Technology Research Oversight

• Direct research into AI, blockchain, IoT, and other emerging technologies relevant to banking
• Maintain a technology foresight function that keeps the bank ahead of market shifts

Rapid Prototyping Oversight

• Oversee the development of MVPs and prototypes to test new concepts quickly
• Drive design sprint practices that reduce time-to-market for new ideas

Proof of Concept Development Oversight

• Direct the development and validation of PoCs with partners and customers
• Ensure innovation pilots are rigorously evaluated before recommending further investment

Core Competencies

• Technology foresight and innovation strategy
• Rapid prototyping and design sprint facilitation
• Business case development and investment validation
• Partner and cross-functional collaboration

Familiarity With Tools (used by the function's teams)

Industry research and technology scouting platforms; Figma, InVision, low-code/no-code platforms; PoC frameworks, validation and collaboration tools

Qualifications

• Bachelor's degree in Computer Science, Engineering, or related field; advanced degree an advantage
• Demonstrated track record leading innovation, R&D, or new product incubation functions, ideally in banking or a comparable regulated industry

go to method of application »

About the Role

The Head, Agile Program Delivery Office ensures technology initiatives across Polaris Bank are delivered on time, efficiently, and in a way that maximizes business value. This role directs four functions — Agile Program Management, Scrum/Agile Coaching, Portfolio Management, and Performance Metrics — through specialist leads and coaches.

Key Responsibilities

Agile Program Management Oversight

• Coordinate delivery across multiple agile teams, managing cross-team dependencies and ensuring program-level alignment
• Escalate and resolve delivery risks that span multiple teams or initiatives

Scrum/Agile Coaching Oversight

• Ensure agile best practices and ceremonies are consistently applied and continuously improved across delivery teams
• Build organizational agile maturity through coaching and capability-building

Portfolio Management Oversight

• Own the technology portfolio prioritization process, ensuring alignment with business strategy and available capacity
• Ensure resource allocation and capacity planning decisions maximize return on technology investment

Performance Metrics Oversight

• Ensure delivery metrics (velocity, quality, throughput) are tracked and reported consistently across teams
• Use delivery data to drive continuous improvement in program execution

Core Competencies

• Agile program and portfolio management (SAFe, Scrum, Kanban)
• Coaching and organizational change leadership
• Financial and capacity planning across a technology portfolio
• Data-driven performance management

Familiarity With Tools (used by the function's teams)

JIRA, JIRA Align, Rally, VersionOne, Miro, Confluence; JIRA Portfolio, LeanKit; Power BI, Tableau, JIRA Analytics

Qualifications

• Bachelor's degree in a relevant field; SAFe, PMI-ACP, or equivalent agile/portfolio certification strongly preferred
• Demonstrated track record running agile delivery or PMO functions across multiple concurrent initiatives, ideally in banking or a large enterprise setting

go to method of application »

About the Role

The Head, Quality Assurance & Testing Centre ensures Polaris Bank's software ships reliably, performs under load, and is free of critical defects and security vulnerabilities before reaching production. This role directs four testing disciplines — Functional, Automated, Performance, and Security Testing — through specialist leads and engineers.

Key Responsibilities

Functional Testing Oversight

• Ensure comprehensive functional, regression, and system integration testing across all releases
• Set test case design and defect tracking standards

Automated Testing Oversight

• Direct the build-out and maintenance of test automation frameworks integrated into CI/CD pipelines
• Drive toward the bank's target automation coverage to enable faster, safer release cycles

Performance Testing Oversight

• Ensure systems are validated for performance, scalability, and load capacity before major releases
• Oversee performance monitoring practices that catch degradation before it affects customers

Security Testing Oversight

• Ensure security assessments, vulnerability scanning, and penetration testing are performed on all releases
• Escalate and track remediation of identified vulnerabilities in coordination with security architecture and engineering teams

Core Competencies

• Test strategy and quality leadership across manual, automated, performance, and security testing disciplines
• CI/CD-integrated automation practices
• Working knowledge of application security testing methodology (OWASP)
• Cross-functional coordination with engineering, architecture, and security teams

Familiarity With Tools (used by the function's teams)

JIRA, TestRail, Zephyr; Selenium, Cypress, Appium, TestNG, JUnit, Postman, RestAssured, Jenkins, GitHub Actions; JMeter, LoadRunner, Gatling, BlazeMeter; Burp Suite, OWASP ZAP, Nessus, Snyk, Veracode

Qualifications

• Bachelor's degree in Computer Science or related field; ISTQB or equivalent certification an advantage
• Demonstrated track record leading QA/testing functions in a fast-release software environment, ideally banking or fintech

go to method of application »

About the Role

The Head, Data & Intelligence Engineering owns the data platforms, analytics, and AI capabilities that power decision-making and personalized customer experiences at Polaris Bank. This is a leadership role directing four specialist disciplines — Data Engineering, Analytics & BI, Data Science & AI, and Data Governance — through dedicated leads and engineers, not as a hands-on individual contributor across all four.

Key Responsibilities

Data Engineering Oversight

• Direct the design of scalable, reliable data pipelines, warehouses, and ETL infrastructure
• Set standards for data modeling and infrastructure architecture used across the bank's data platforms

Analytics & BI Oversight

• Ensure the analytics function delivers dashboards, reports, and self-service tools that drive data-driven decisions across the bank
• Set standards for data visualization and reporting consistency

Data Science & AI Oversight

• Direct the development of AI/ML models supporting personalization, fraud detection, credit scoring, and operational optimization
• Ensure model performance, fairness, and reliability are validated before production deployment

Data Governance Oversight

• Ensure data quality, privacy, and metadata management practices are enforced across all data assets
• Own the bank's data governance framework and ensure regulatory compliance in data handling

Core Competencies

• Data platform strategy and technical leadership across engineering, analytics, and data science
• Working fluency in ML/AI model lifecycle management and MLOps practices
• Strong grounding in data privacy and regulatory compliance (NDPR and applicable banking data regulations)
• Stakeholder management across technology, risk, and business functions

Familiarity With Tools (used by the function's teams)

Python, SQL, Apache Spark, Airflow, Kafka, Databricks, Snowflake, AWS Glue, dbt; Power BI, Tableau, Looker, Metabase; TensorFlow, PyTorch, Scikit-learn, MLflow, SageMaker, Kubeflow; Collibra, Informatica

Qualifications

• Bachelor's degree in Computer Science, Data Science, Statistics, or related field; advanced degree an advantage
• Demonstrated track record leading data engineering, analytics, or data science functions, ideally in banking or financial services