IT Systems Support Officer at Beaconhill Smile Clinic Limited

Job Summary

• The IT Systems Support Officer will be responsible for providing technical support across the organization, maintaining computer systems and networks, troubleshooting hardware and software issues, supporting business applications, and ensuring optimal performance of the Group's IT infrastructure across all locations.

Key Responsibilities

• Provide first-line and second-line technical support to users across the Group.
• Install, configure, maintain, and troubleshoot desktops, laptops, printers, scanners, and other IT equipment.
• Manage Windows operating systems, Microsoft 365, email systems, and user accounts.
• Monitor network performance, internet connectivity, Wi-Fi, and shared resources.
• Install, update, and maintain business software and security applications.
• Perform routine system maintenance, backups, and recovery procedures.
• Maintain IT asset registers, software licensing records, and technical documentation.
• Support CCTV systems, biometric devices, access control systems, and IP telephony where applicable.
• Ensure compliance with the organization's information security policies and cybersecurity best practices.
• Escalate complex technical issues to vendors or external service providers where necessary.
• Provide user training and promote IT best practices across the organization.
• Participate in IT projects, system upgrades, and technology deployment initiatives.

Requirements

• Bachelor's Degree or HND in Computer Science, Information Technology, Computer Engineering, or a related discipline.
• 2–4 years relevant experience in IT support or systems administration.
• Strong knowledge of Windows operating systems, Microsoft 365, networking, and hardware troubleshooting.
• Good understanding of LAN/WAN technologies, routers, switches, wireless networks, and internet services.
• Experience supporting cloud-based applications and enterprise software is an added advantage.
• Knowledge of cybersecurity principles, antivirus management, and data backup solutions.
• Strong analytical, problem-solving, and troubleshooting skills.
• Excellent communication, customer service, and interpersonal skills.
• Ability to work under pressure, prioritize tasks, and support multiple users across different locations.

Preferred Attributes:

• High level of integrity and professionalism.
• Strong attention to detail.
• Ability to work independently with minimal supervision.
• Excellent documentation and reporting skills.
• Willingness to learn emerging technologies and continuously improve.

What We Offer

• Competitive remuneration.
• Professional development opportunities.
• A collaborative and innovative work environment.
• Opportunity to contribute to a fast-growing healthcare organization.