Jobs at Beaconhill Smile Clinic Limited

Job Summary

• The Facility Officer will be responsible for ensuring that all company facilities are safe, functional, well-maintained, and conducive to efficient business operations.
• The successful candidate will coordinate preventive and corrective maintenance, manage vendors, monitor utilities, and ensure compliance with health, safety, and statutory standards across all company locations.

Key Responsibilities

• Coordinate the maintenance and upkeep of company facilities across multiple locations.
• Develop and implement preventive maintenance schedules for buildings, equipment, and utilities.
• Supervise and evaluate external contractors and service providers.
• Monitor facility-related repairs and ensure timely resolution of maintenance issues.
• Conduct routine inspections to identify defects and recommend corrective actions.
• Manage facility-related budgets and control maintenance costs.
• Ensure uninterrupted availability of electricity, water, internet connectivity, air-conditioning systems, and other essential utilities.
• Maintain accurate records of maintenance activities, assets, warranties, and service contracts.
• Ensure compliance with workplace health, safety, environmental, and regulatory requirements.
• Support office renovations, relocations, and space planning initiatives.
• Respond promptly to facility emergencies and coordinate appropriate interventions.
• Prepare periodic facility performance and maintenance reports.

Requirements

• Bachelor's Degree or Higher National Diploma (HND) in Engineering, Estate Management, Building Technology, Facilities Management, or a related discipline.
• Minimum of 2–3 years' hands-on experience managing facilities for a multi-location organisation.
• Demonstrated experience coordinating vendors, contractors, and maintenance service providers.
• Good knowledge of building maintenance, electrical and plumbing systems, HVAC, generators, and office infrastructure.
• Strong planning, organizational, and problem-solving skills.
• Ability to prioritize multiple assignments and work with minimal supervision.
• Proficiency in Microsoft Office applications, particularly Excel and Word.
• Excellent communication and interpersonal skills.
• High level of integrity, accountability, and attention to detail.

Desirable Attributes:

• Strong negotiation and vendor management skills.
• Ability to remain calm and decisive during emergencies.
• Good analytical and reporting skills.
• A proactive, service-oriented mindset with a passion for operational excellence.

Why Join Beaconhill Smile Group?

• Opportunity to work with a dynamic and expanding organization.
• Professional growth and career development.
• Collaborative and performance-driven work environment.
• Competitive remuneration and benefits.

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Job Summary

• The Customer Care Supervisor will oversee the daily operations of the Customer Care and Front Desk function, ensuring seamless patient scheduling, registration, communication, complaint resolution, and service delivery.
• The role is responsible for maintaining the highest standards of patient satisfaction while leading, coaching, and developing the customer care team.

Key Responsibilities

• Supervise the daily activities of the Customer Care and Front Desk team.
• Ensure patients receive prompt, courteous, and professional service at every touchpoint.
• Oversee appointment scheduling, confirmations, recalls, and follow-up communications.
• Monitor patient waiting times and coordinate with clinical teams to optimize patient flow.
• Handle patient enquiries, complaints, and service recovery professionally and promptly.
• Coach, mentor, and evaluate Customer Care Officers to improve performance and service quality.
• Ensure accurate patient registration and documentation in the clinic management system.
• Monitor compliance with established customer service standards, policies, and SOPs.
• Prepare periodic reports on patient satisfaction, complaints, appointment trends, and team performance.
• Collaborate with clinicians, Practice Managers, and other departments to continually enhance the patient experience.
• Identify opportunities to improve service delivery and patient retention.
• Support initiatives that promote treatment acceptance, patient loyalty, and positive online reviews.

Requirements

• Bachelor's Degree or Higher National Diploma (HND) in Business Administration, Mass Communication, Hospitality Management, Public Administration, or a related discipline.
• 2–3 years' cognate experience in a Customer Care supervisory role within a dental clinic is compulsory.
• Demonstrable experience leading and developing customer-facing teams.
• Excellent verbal and written communication skills.
• Strong interpersonal, leadership, and conflict-resolution skills.
• Sound knowledge of patient scheduling and front desk operations.
• High level of professionalism, empathy, and emotional intelligence.
• Good working knowledge of Microsoft Office applications.
• Experience using electronic medical or dental practice management systems will be an added advantage.

Personal Attributes:

• Patient-focused and service-oriented.
• Warm, courteous, and professional.
• Strong leadership and coaching ability.
• Highly organized with excellent attention to detail.
• Able to work effectively under pressure in a fast-paced clinical environment.
• Honest, dependable, and accountable.
• Committed to continuous improvement and operational excellence.

Why Join Beaconhill Smile Clinic?

• Be part of one of Nigeria's growing healthcare brands.
• Work in a professional, collaborative, and patient-centred environment.
• Opportunities for continuous learning and career advancement.
• Competitive remuneration and performance-based rewards.

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Job Summary

• The IT Systems Support Officer will be responsible for providing technical support across the organization, maintaining computer systems and networks, troubleshooting hardware and software issues, supporting business applications, and ensuring optimal performance of the Group's IT infrastructure across all locations.

Key Responsibilities

• Provide first-line and second-line technical support to users across the Group.
• Install, configure, maintain, and troubleshoot desktops, laptops, printers, scanners, and other IT equipment.
• Manage Windows operating systems, Microsoft 365, email systems, and user accounts.
• Monitor network performance, internet connectivity, Wi-Fi, and shared resources.
• Install, update, and maintain business software and security applications.
• Perform routine system maintenance, backups, and recovery procedures.
• Maintain IT asset registers, software licensing records, and technical documentation.
• Support CCTV systems, biometric devices, access control systems, and IP telephony where applicable.
• Ensure compliance with the organization's information security policies and cybersecurity best practices.
• Escalate complex technical issues to vendors or external service providers where necessary.
• Provide user training and promote IT best practices across the organization.
• Participate in IT projects, system upgrades, and technology deployment initiatives.

Requirements

• Bachelor's Degree or HND in Computer Science, Information Technology, Computer Engineering, or a related discipline.
• 2–4 years relevant experience in IT support or systems administration.
• Strong knowledge of Windows operating systems, Microsoft 365, networking, and hardware troubleshooting.
• Good understanding of LAN/WAN technologies, routers, switches, wireless networks, and internet services.
• Experience supporting cloud-based applications and enterprise software is an added advantage.
• Knowledge of cybersecurity principles, antivirus management, and data backup solutions.
• Strong analytical, problem-solving, and troubleshooting skills.
• Excellent communication, customer service, and interpersonal skills.
• Ability to work under pressure, prioritize tasks, and support multiple users across different locations.

Preferred Attributes:

• High level of integrity and professionalism.
• Strong attention to detail.
• Ability to work independently with minimal supervision.
• Excellent documentation and reporting skills.
• Willingness to learn emerging technologies and continuously improve.

What We Offer

• Competitive remuneration.
• Professional development opportunities.
• A collaborative and innovative work environment.
• Opportunity to contribute to a fast-growing healthcare organization.