Head, People Infrastructure & Governance at Flutterwave

About the role

• The Head, People Infrastructure and Governance role owns the foundation the entire People function and the wider business run on. You will be responsible for the systems, data, payroll, benefits, compliance, workplace, travel logistics, and policy infrastructure that keeps the organisation running cleanly and lawfully across every market we operate in.
• This is deliberately not a transaction processing role. In a fast-moving, regulated, multi-country environment, this function is a strategic control point, and we are looking for someone who will design and build it as such. You will be expected to bring discipline, automation, and strong governance to areas that have historically depended on manual effort, and to free the rest of the People team and the business to focus on growth.

Responsibilities include but are not limited to:

People Systems and Data

• Own the HRIS as the single system of record, including its selection, implementation, configuration, and ongoing optimisation
• Establish strong employee data governance, ensuring data is accurate, secure, well structured, and reportable
• Build the reporting and analytics layer that turns people data into reliable insight for leadership
• Ensure personal information of customers, employees, and partners is processed and protected in line with data privacy laws and global best practices

Payroll and Benefits

• Own end-to-end payroll across all markets, ensuring it is accurate, timely, and fully compliant with local statutory requirements
• Manage benefits administration, including group life insurance, health insurance, and other employee benefits, with strong vendor and broker relationships
• Lead benefits renewals and continually optimise cost and value across markets

Compliance, Governance, and Audit

• Own the statutory and regulatory compliance of the People function across every market
• Lead internal and external people audits, maintaining clean records and strong audit trails
• Build and maintain the policy framework, ensuring policies are current, consistent, and properly governed

Real Estate and Workplace Management

• Own the end-to-end real estate portfolio, including identification, negotiation, and management of office leases and rental agreements across all locations
• Oversee office facility management, including maintenance, space planning, and ensuring all work environments meet operational and safety standards
• Manage security vendor relationships and contracts, ensuring adequate and cost-effective physical security across all office locations
• Oversee utility management, including electricity, internet, water, and other essential services, ensuring continuity and cost discipline
• Manage workplace vendor relationships and contracts in partnership with the business, including cleaning, facilities maintenance, and building services
• Ensure all offices are well-equipped, compliant with local regulations, and provide a productive working environment

Travel Logistics

• Own and manage the organisation’s corporate travel framework, including travel policies, booking processes, and approved vendor relationships
• Oversee end-to-end travel coordination for employees across all markets, including flights, accommodation, ground transportation, and visa/travel documentation support
• Manage relationships with travel management companies, hotels, and transport providers, negotiating favourable corporate rates
• Ensure travel spend is tracked, reported, and optimised, with clear cost discipline and policy compliance
• Work closely with Finance and People teams to ensure seamless reimbursement and expense management for business travel

Administrative Expenses

• Manage administrative expenses with a clear focus on cost discipline and value
• Oversee workplace and administrative vendor relationships and contracts
• Track and report on administrative spend, identifying opportunities for optimisation across markets

Leadership

• Lead, develop, and grow a small, high-performing team, building genuine capability and depth
• Replace manual, repetitive work with well-designed processes and the right tooling
• Operate as a trusted partner to the Head of People and Culture and to the broader leadership team.

Required competencies to be a Waver:

• Minimum of 10 years’ experience leading HR operations, people infrastructure, or a comparable function, ideally in a multi-country environment
• Strong track record in payroll, benefits, and statutory compliance across more than one market, with African market experience a strong advantage
• Demonstrated experience selecting and implementing HRIS or related people systems
• Experience managing real estate portfolios, facilities, and workplace operations
• Hands-on experience managing corporate travel programmes, including vendor and policy management
• Comfort owning a budget and managing vendor, broker, and lease relationships
• Exposure to a regulated industry such as financial services or technology is an advantage
• Relevant professional qualifications in HR, finance, or compliance are an advantage

Other attributes we are looking for:

• A builder who is energised by designing systems and processes, not just running them
• Strong governance and risk instincts, with high attention to detail and accuracy
• Comfortable owning both the people side and the workplace, travel, and cost dimensions of the role
• Calm and credible under audit, regulatory, and deadline pressure
• A clear communicator who can partner across People, Finance, and the business