Head of Sales and Customer Service at Smart Partners

Job Summary

• We are looking for an experienced Sales and Customer Service Manager to provide excellent customer service and promote idea, to change the current customer service impression and improve the sales numbers of our client in the manufacturing of furniture.
• The goal is to keep the department running in an efficient and profitable manner, to increase customer’s satisfaction, loyalty, retention and to meet their expectations.
• Preferred must be willing to resume work on the 2nd of January, 2025.

Responsibilities

• Improve customer service experience, create engaged customers and facilitate organic growth
• Take ownership of customers issues and follow problems through to resolution
• Set a clear mission and deploy strategies focused towards that mission
• Develop service procedures, policies and standards
• Keep accurate records and document customer service actions and discussions
• Analyze statistics and compile accurate reports
• Recruit, mentor and develop customer service agents and nurture an environment where they can excel through encouragement and empowerment
• Setting clear goals and priorities for the sales team
• Developing and executing sales strategies
• Managing the sales budget
• Analyzing performance data to identify opportunities for growth
• Hiring and training salespeople
• Managing the sales pipeline
• Assigning sales territories
• Keep ahead of industry’s developments and apply best practices to areas of improvement
• Control resources and utilize assets to achieve qualitative and quantitative targets
• Adhere to and manage the approved budget
• Maintain an orderly workflow according to priorities

Education, Qualifications and Experience

• Proven working experience as a Customer Service and Sales Manager in interior business, retail outlets, retail luxury brands.
• Experience in providing customer service support
• Excellent knowledge of management methods and techniques
• Working knowledge of customer service and sales software, databases and tools
• Ability to think strategically and to lead
• Strong client-facing and communication skills
• Advanced troubleshooting and multi-tasking skills
• Customer service orientation
• BSc Degree in Business Administration or related field with minimum of 10 years experience in Sales and Customer Service.