Head of Retail & Sales at Ama-Zuma Group

Job Summary

• The Head of Retail is responsible for leading and managing the retail business operations of the company’s oil and gas downstream sector.
• This includes overseeing fuel station operations, driving sales and revenue growth, ensuring operational efficiency, and maintaining regulatory compliance.
• The role requires strategic leadership, business development expertise, and strong people management skills to optimize the company’s retail footprint and market positioning.

Key Responsibilities
Strategic Leadership & Business Growth:

• Develop and implement a retail growth strategy aligned with the company's objectives.
• Identify new market opportunities and expand the company's retail network across Nigeria.
• Lead brand positioning efforts to enhance market share and customer engagement.

Sales & Revenue Optimization:

• Drive fuel, lubricant, and non-fuel retail sales to meet revenue and profitability targets.
• Implement competitive pricing strategies and sales promotions.
• Monitor market trends and adjust business strategies accordingly.

Retail Operations Management:

• Oversee the day-to-day operations of all retail outlets, ensuring efficiency and profitability.
• Develop and enforce standard operating procedures (SOPs) for service stations.
• Implement effective inventory management to minimize losses and stock shortages.

Compliance & Risk Management:

• Ensure all retail stations comply with DPR, NMDPRA, and other regulatory requirements.
• Enforce strict health, safety, and environmental (HSE) standards at all outlets.
• Conduct periodic audits and assessments to identify and mitigate risks.

Customer Experience & Service Quality:

• Establish high customer service standards to enhance the consumer experience.
• Implement customer feedback mechanisms and loyalty programs.
• Ensure proper training of retail staff to maintain excellent service delivery.

Financial & Budgetary Management:

• Develop and oversee budgets and financial forecasts for retail operations.
• Monitor financial performance, ensuring cost control and profitability.
• Optimize retail margins through effective cost management and operational efficiencies.

Leadership & Team Development:

• Lead, train, and develop a high-performing retail operations team.
• Set performance targets and monitor key performance indicators (KPIs).
• Foster a culture of accountability, excellence, and continuous improvement.

Key Requirements
Education & Experience:

• Bachelor's Degree in Business Administration, Marketing, Finance, or a related field (MBA is an advantage).
• 10+ years of experience in the oil and gas downstream sector, with at least 5 years in a senior retail management role.
• Proven track record in managing multiple retail outlets and driving sales performance.

Skills & Competencies:

• Strong business development and negotiation skills.
• Expertise in fuel retail operations, sales, and marketing strategies.
• Solid knowledge of Nigerian petroleum regulations and compliance requirements.
• Strong financial acumen with experience in budgeting and profit & loss management.
• Excellent leadership, communication, and team management skills.
• Ability to analyze market trends and adapt to industry changes.
• Work Environment & Other Details:
• Frequent travel to retail locations across Nigeria.
• Fast-paced, high-pressure environment requiring proactive decision-making.