Head of Retail Growth - Northern Directorate at RedCloud Technology

Job Summary

• The Head of Retail Growth, you will play an integral role in developing successful, long-term relationships with a portfolio of clients across Nigeria, connecting with key business executives and stakeholders.
• Acting as a key point of contact between customers and cross-functional internal teams to ensure the timely and successful delivery of our solutions according to customer needs.
• Managing and developing client accounts to initiate and maintain favourable relationships with clients as our product road map evolves.
• The Head of Retail Growth in the Retail Growth Unit will be responsible for overseeing the performance and expansion of retail operations within their designated region. Reporting directly to the Vice President, Retail Growth.
• The Head of Retail Growth will lead a team of Regional Account Managers and Account Managers ensuring that all regional activities align with the company's overall strategic objectives.
• This role requires a deep understanding of the FMCG distribution chain, digital solutions, and a proven ability to drive sales growth and operational excellence.
• As Head of Retail Growth, you will be dedicated to building strategies focused on how we grow and retain our merchant base across existing and developing markets.
• You will own the strategy, roadmap, and execution of key retail growth initiatives focused on unlocking remarkable customer experiences for our global audience.
• You will drive strong decision-making through quantitative results, AB testing, and qualitative research and customer insights.

Key Responsibilities
Strategic Leadership:

• Develop and implement regional growth strategies to achieve and exceed sales targets.
• Monitor market trends, competitor activities, and customer preferences to identify growth opportunities.

Team Management:

• Lead, mentor, and manage a team of Regional Account Managers and Account Managers, ensuring high performance and professional development.
• Assist in recruitment, training, and performance evaluation of team members.

Sales and Business Development:

• Foster strong relationships with key accounts, customer stakeholders, and executive sponsors.
• Collaborate with the Sales and Product teams to develop and execute strategies for onboarding new clients and expanding existing client relationships.
• Support the Sales team with professional services and implementation of new solutions.

Operational Excellence:

• Ensure the timely and successful delivery of solutions according to customer needs and objective - Act as a liaison between Product Engineering, Pre-Sales Teams, and clients to resolve technical issues swiftly.
• Oversee the implementation of digital solutions across Payments, Ordering, Marketing solutions, and B2B marketplaces within the region.

Performance Monitoring and Reporting:

• Forecast and track key regional metrics, providing accurate and timely reports to senior management.
• Analyze and monitor customer usage of products, identifying areas for improvement or additional support.

Customer Relationship Management:

• Develop a trusted advisor relationship with clients, ensuring satisfaction and long-term loyalty.
• Clearly communicate the progress of monthly/quarterly initiatives to both internal and external stakeholders.

Experience and Skills Required:

• Proven experience in a regional management role within the FMCG or retail sector, with a strong track record of driving growth. With at least 10 years’ experience.
• Strong understanding of the end-to-end FMCG distribution chain and digital solutions.
• Exceptional leadership, communication, and interpersonal skills, with the ability to influence at all levels, including executive and C-level.
• Experience in managing cross-functional teams and working collaboratively across departments.
• Excellent analytical, negotiation, and presentation skills, with keen attention to detail.
• Ability to adapt to a fast-paced environment and manage multiple priorities under tight deadlines.

Benefits

• Working with a pioneering provider of eCommerce solutions you will have the opportunity to join an international company who are growing massively, we encourage ambition and creativity.
• Plus, you will get:
  • First Class Salary
  • 25 days annual leave increasing to 26 days after your first 12 months in the business.
  • Company Equipment.