Head of Operations - Fashion Retail at HRLeverage Africa

About the Role

• HRLeverage Africa is currently recruiting a highly organized and result-oriented professional to oversee the daily operations of a growing fashion retail business with multiple outlets in Abuja.
• The ideal candidate will be responsible for supervising all business units, including sales, production, logistics, customer service, inventory, and overall workflow optimization across locations.

Key Responsibilities

• Provide strategic and operational leadership across retail outlets, production, and back-office teams.
• Supervise and ensure smooth day-to-day operations across all departments: sales, logistics, inventory, and tailors.
• Establish and maintain operational systems and SOPs that support retail efficiency and customer satisfaction.
• Oversee quality control across tailoring/production and ensure timely delivery of custom and ready-to-wear items.
• Monitor inventory levels and collaborate with the logistics/inventory officer to prevent stockouts or overstocking.
• Work closely with customer-facing staff to resolve complaints, improve service delivery, and enhance customer experience.
• Coordinate with the social media/online sales team to align physical store operations with digital sales and marketing efforts.
• Manage schedules, set KPIs for departmental staff, and conduct periodic performance reviews.
• Maintain supplier relationships and negotiate favorable terms on purchases when necessary.
• Track business metrics and generate regular operational reports for management.
• Ensure compliance with company policies, safety standards, and labor regulations.
• Lead recruitment, onboarding, and training efforts for store and production staff.

Requirements

• Bachelor’s degree in Business Administration, Operations Management, or a related field.
• Minimum of 3 years' experience in operations management, preferably in fashion retail or consumer goods.
• Proven leadership and team coordination skills.
• Strong knowledge of inventory, production, and logistics systems.
• Ability to multitask in a fast-paced environment and manage cross-functional teams.
• Excellent organizational, communication, and problem-solving skills.
• Familiarity with retail performance metrics and financial reporting.
• Must reside in Abuja.