Head of Operations - Fashion Retail (Fabrics) at HRLeverage Africa

Job Summary

• The Head of Operations will oversee the daily operations of the fashion retail business, ensuring the smooth running of sales outlets, inventory, logistics, and customer service functions.
• The role is responsible for optimizing operational efficiency, managing retail performance, and ensuring the business maintains its reputation for quality fabrics and excellent customer experience.

Key Responsibilities

• Oversee end-to-end operations across all retail outlets, warehouse, and distribution channels.
• Develop and implement operational strategies to enhance efficiency, profitability, and customer satisfaction.
• Supervise store managers, sales teams, and logistics staff to ensure consistent operational standards.
• Manage inventory levels and procurement to avoid stockouts or overstocking of fabrics and accessories.
• Collaborate with the buying and merchandising team to ensure product availability aligns with market trends and customer demand.
• Monitor retail performance, analyze sales data, and prepare regular performance and profitability reports.
• Implement process improvements to enhance customer experience, streamline logistics, and reduce operational costs.
• Oversee staff recruitment, training, and performance management within the operations department.
• Ensure all retail outlets comply with company policies, quality standards, and health and safety regulations.
• Liaise with suppliers, vendors, and logistics partners to ensure timely delivery and quality of fabrics.
• Drive digital transformation and operational automation in inventory management, point-of-sale systems, and reporting.

Qualifications and Requirements

• Bachelor’s degree in Business Administration, Operations Management, Retail Management, or a related field.
• Minimum of 7 years’ experience in operations, retail, or supply chain management, preferably in the fashion or textile industry.
• Proven experience in managing multiple retail outlets or large-scale operations.
• Strong leadership and people management skills.
• Excellent analytical, organizational, and decision-making abilities.
• Proficiency in retail management systems, inventory software, and Microsoft Office Suite.
• Exceptional communication and interpersonal skills.
• Strong business acumen and understanding of retail trends in the fashion/fabric industry.

Core Competencies:

• Leadership and Team Coordination
• Retail and Supply Chain Management
• Strategic Planning and Execution
• Financial and Operational Oversight
• Customer Experience Optimization
• Vendor and Inventory Management.