Head of Operations (Banking) at Primera Africa Finance Group

GENERAL ROLE

• Supervise the day to day operations of the bank.
• Ensure adherence to operational processes and procedures.
• Supervise all operations staff.
• Prompt processing of all deposits and customer transactions.
• Ensure quick resolution of customer queries and issues.

KEY ROLES & RESPONSIBILITIES

• Establishing and managing effective operational and customer services standards/processes that will support the business growth and service excellence goals of the Bank.
• Assist in the introduction and implementation of effective systems, policies, structures to support the growth of the Bank and ensure adherence to the same;
• Oversees the general management of the bank’s operations.
• Safeguard customer data and protect against fraud through management of authorization levels and access rights.
• Assist in the development and maintenance of business continuity plans to ensure service delivery in the event of minor to major incidences & escalation of service exceptions as needed;
• Develop and sustain systems & procedures for maintaining proper records of clients.
• Responsible for putting in place adequate controls within the unit towards avoiding omission of transactions and ascertaining the accuracy and integrity of transactions being processed.
• Liaise with other functional/departmental managers for excellent service delivery for customers.
• Manages quality and control over deposit creation and completeness of Know Your Customer (KYC) / Anti-Money Laundering (AML) activities.
• Analyze operational risks, procedures, work flow and controls on an on-going basis for continual improvement of operational systems.
• Responsible for generation of all management information reports.
• To ensure daily call over and bank reconciliation.

ACCOUNTABILITIES 

• Management information reports
• Adherence to operational policy and procedures, with zero tolerance for lapses or non-adherence.
• Resolution of customer issues, complaints, queries pertaining to operational functions.

ACADEMIC QUALIFICATIONS

• Bachelors/Master’s degree in relevant professional qualification from a reputable institution

RELEVANT WORK EXPERIENCE 

• Minimum 6 years relevant work experience.

OTHER QUALIFICATIONS

• Professional qualifications will be added advantage

REQUIRED SKILLS & COMPETENCIES

• Good leadership skills.
• Ability to multitask.
• Problem solving skills.
• Strong Communication and Interpersonal skills.
• Advanced Excel, Word, PowerPoint Skills
• Practicable knowledge of the financial services sector
• Full knowledge of CBN’s Act & various Regulations;
• Proven leadership and people management skills with a high level of commitment and enthusiasm
• Solid knowledge of data analytics