eCommerce Officer at Stanbic IBTC

The officer ecommerce, channels support, is responsible for the ease in customer journey to a successful digital product uptake across self-service channels to increase transaction volume and revenue generation.

Essential Functions

• Ensure that self-service channels ecommerce functionalities are available and accessible to the target customers.
• Enable triggers in the customer journey of self-service functionality utilization to guide customers to a successful uptake.
• Constantly engage self-service channels managers for improvement of existing ecommerce functionality on channels.
• Develop user stories for ecommerce related features to be enabled in the customer journey for digital product/service uptake.
• Closely track and monitor ecommerce related product performance on self-service channels to position enhancements in the customer journey.
• Review internal data (including customers, competitors and the external environment) and uses this information to drive UX enhancement initiatives.
• Obtain market trends (local and international) as well as customer needs and utilises this information to further provide input into the digital channel sales plans.

Qualifications

• Minimum of University Degree

Experience Required

• 5 years' experience in product management.
• Strong communication and interpersonal skills are crucial.

Behavioural Competencies:

• Generating Ideas
• Providing Insights
• Adaptative
• Intuitive
• Collaborative
• Data intelligence
• Producing Output
• Creative

Technical Competencies:

• Data Driven Digital Marketing
• Risk Awareness
• Customer Understanding (Consumer Banking)
• Product and Services Knowledge
• Product Knowledge (Consumer Banking)
• Risk Response Strategy