Fulfillment and Supply Manager at Pharmarun

ROLE OVERVIEW

• We are looking for a Senior Manager, Fulfilment & Supply to own the end-to-end performance of Pharmarun's medication fulfilment operation. This includes overseeing our hub operations, managing the pharmacy and vendor network, and making real-time decisions on sourcing and customer-facing pricing.
• This is a focused, execution-heavy role that requires both operational rigour and strong commercial judgment. You will be the person ensuring medications are available, sourced from the right vendors at the right price, and delivered within expected timelines — every day, at volume.
• The ideal candidate comes with a solid background in pharmaceutical supply chains, hands-on experience managing vendor networks, and the confidence to own pricing decisions that directly impact Pharmarun's margins and competitiveness.

KEY RESPONSIBILITIES

Hub Operations

• Oversee day-to-day operations across all Pharmarun hubs — throughput, accuracy, and speed
• Manage hub-level inventory including stock levels, replenishment, expiry management, and shrinkage
• Own and enforce fulfilment SOPs across hub operations and partner pharmacy channels
• Ensure hubs are consistently stocked, compliant, and operationally ready

Fulfilment Performance

• Own end-to-end fulfilment outcomes across hubs, partner pharmacies, and last-mile delivery
• Monitor and improve turnaround times (TAT) across sourcing, dispensing, and delivery
• Ensure high order accuracy and fulfilment success rates within defined service levels
• Serve as the escalation point for complex fulfilment issues — shortages, urgent orders, and fulfilment failures

Pharmaceutical Sourcing & Vendor Management

• Source medications across partner pharmacies, wholesale distributors, and manufacturer supply channels
• Evaluate and select the right vendor per order based on price, availability, lead time, and reliability
• Build and maintain strong relationships with pharmacy partners, pharmaceutical wholesalers, and distribution agents
• Monitor vendor performance — availability, responsiveness, pricing accuracy, and fill rates
• Proactively resolve supply constraints, drug shortages, and sourcing challenges
• Ensure all sourced products are NAFDAC-compliant and meet Pharmarun quality standards

Pricing & Commercial Management

• Set Pharmarun's customer-facing sell prices across all medication categories
• Make real-time vendor selection decisions based on comparative pricing and availability across the network
• Maintain and update pricing agreements and tariffs with partner pharmacies
• Validate buy-side pricing from vendors — flagging inconsistencies, overcharges, or margin risks
• Ensure all pricing decisions are documented, consistent, and aligned with internal margin targets

Performance Monitoring & Reporting

• Track key metrics: TAT, fill rate, vendor availability, pricing accuracy, and fulfilment success rate
• Provide regular performance insights and recommendations to leadership
• Use data to drive decisions on vendor selection, pricing adjustments, and operational priorities

REQUIREMENTS

Experience

• 5–8 years of experience in pharmaceutical supply chain, pharmacy operations, or healthcare logistics
• Hands-on experience working with Nigerian pharma wholesalers, distributors, or manufacturer supply networks
• Track record managing high-volume, time-sensitive fulfilment or supply chain operations
• Experience managing hub, warehouse, or multi-location fulfilment operations
• Prior experience owning or influencing commercial pricing in a supply or vendor management context

Skills & Competencies

• Strong working knowledge of the Nigerian pharmaceutical supply landscape — wholesalers, distributors, NAFDAC compliance, and drug availability dynamics
• Confident commercial and pricing judgment — able to make buy/sell pricing decisions with margin awareness
• Strong vendor negotiation and relationship management skills
• Analytical — comfortable tracking metrics and using data to drive decisions
• Ability to write, implement, and enforce SOPs across fulfilment teams
• Strong problem-solving skills with the ability to resolve issues quickly under pressure
• Good cross-functional communication and coordination skills