Head of Managed Services at Wragby Business Solutions and Technologies Limited

Job Summary

• As the Head of Managed Services, you will lead Wragby’s Managed Services business, shaping strategy, driving operational excellence, and delivering superior customer experiences across cloud, infrastructure, and cybersecurity operations.
• You’ll own the P&L, design scalable service models, and inspire a high-performing team to deliver value at scale.
• This role is ideal for a transformational leader who thrives at the intersection of technology, service innovation and business growth, with a passion for building proactive, data-driven managed services that empower enterprise clients to succeed.

Key Responsibilities

• Define and execute the Managed Services strategy aligned with Wragby’s digital transformation goals.
• Lead end-to-end IT operations, service desk, infrastructure, cloud, and security services.
• Ensure service excellence through ITIL-aligned processes and strict SLA/KPI adherence.
• Build strong executive-level relationships to drive client satisfaction, retention, and expansion.
• Drive automation, service improvement, and operational efficiency initiatives.
• Own and manage the business unit P&L for profitability and sustainable growth.
• Lead, mentor, and develop cross-functional teams for peak performance.
• Collaborate with Sales, Product, and Solutions teams to design competitive service offerings.

Job Requirements

• Bachelor’s Degree in Computer Science, Engineering, or related field (Master’s preferred).
• 10+ years’ experience in IT operations, service delivery, or managed services leadership.
• Proven record in P&L management and scaling Managed Services operations.
• Strong knowledge of ITIL, Cloud (Azure/AWS), Infrastructure, and Security.
• Relevant certifications (ITIL Expert, PMP/PRINCE2, Azure Administrator, etc.).
• Exceptional leadership, communication, and stakeholder management skills.
• Strategic thinker with strong commercial and customer-centric orientation.