Liebherr Group today is a leading manufacturer of construction and mining equipment established in 1949 , but also supplies innovative user-oriented products and services in many other fields. The family-owned enterprise employs 46,000 people in over 135 companies worldwide.
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Responsible for the expansion of the sales company in relation to spare parts, warranty and customer service within the framework of the growth strategy
Conduct research of local market and business activity including local competitors, price levels and economic development of customers
Hiring and dismissal of Customer Service employees together with the Divisional Manager and the Head Office
Establish and maintain ongoing relationships with existing customers, suppliers and internal departments
Price negotiations and conclusion of service contracts
Support the Divisional Manager in the area of organizational development of mixed sales and divisional controlling companies (service and parts turnover, personnel, investments, marketing budget, etc.)
Implement the Customer Service strategy
Follow-up on the state of the customer´s equipment and advise best way forward for their proper maintenance
Advise customers on best maintenance practices according to OEM manuals
Management of a team of Customer Service employees
Qualifications
Successfully completed technical or economic education (strong rechnical background)
Several years of professional and leadership experience in a comparable service position
Strong customer orientation and distinctive communication skills
Proficiency in spoken and written English are required (French is a plus)
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