Head Butler at Uleval Technology

Description

• We are looking for head Butler who will manage and lead the butler team, ensuring exceptional, personalized guest experiences by overseeing daily operations, staff training, scheduling, and coordination with other departments, handling VIP needs, managing budgets, resolving complex guest issues, and upholding luxury service standards for both hospitality venues and private residences.
• Key duties involve anticipating needs, managing budgets, ensuring confidentiality, preparing for events, and acting as a role model for discreet, anticipatory, and flawless service delivery.

Key Responsibilities

• Team Leadership & Training: Recruit, train, coach, schedule, and motivate the butler team; set performance goals and conduct regular meetings.
• Guest Experience Management: Oversee all guest interactions, from VIP arrivals (arrangements like flowers, amenities) to daily needs, ensuring personalized, discreet, and flawless service.
• Operational Oversight: Manage daily operations, implement SOPs, monitor service quality, handle maintenance issues, and coordinate with other departments (Front Office, Housekeeping).
• Problem Solving & Service Recovery: Proactively address guest issues, settle disputes, and implement service recovery plans for complete satisfaction.
• Event & Household Management (Private Residences): Plan and organize events, manage budgets, oversee packing/travel, and handle household logistics like security and supplies.
• Knowledge & Skills: Exhibit excellent knowledge of luxury hospitality, wines, etiquette, cultural sensitivity, and possess strong communication, problem-solving, and leadership skills.

Qualifications

• Interested candidates should possess an HND / Bachelor`s Degree with 5 - 10 years experience.

Required Skills & Attributes:

• Professionalism& Discretion: Maintain confidentiality and privacy.
• Anticipatory Service: Predict and meet guest needs before they ask.
• Attention to Detail: Meticulous in service and presentation.
• Leadership: Inspire and guide the team.
• Pressure Management: Work effectively under pressure.

Reporting Structure:

• Typically reports to theHousehold Manager, General Manager, or Hotel Manager.