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  • Posted: Nov 8, 2021
    Deadline: Nov 16, 2021
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    Welcome to La Campagne Tropicana Beach Resort, Our beach resort is entwined in the core freshness of nature amongst virgin trees and the lovely view of the gentle romantic reflection of the setting sun upon the calm Atlantic Ocean. The views are simply iconic; you can only find in La Campagne Tropicana Beach Resort The birthplace of African decor. Come and experience the beauty of African Interior designs. At La Campagne Tropicana, we ensure to retain an African brand and value
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    Guests Relations Officer

    Job brief

    We are looking for a Guest Relations Officer to provide high-quality service to our resort guests. You will address complaints and go the extra mile to make sure our guests are satisfied.

    In this role, you should be an excellent communicator who can stay positive when facing difficult situations. You should also be reliable and customer-oriented, as you’ll serve as a primary point of contact for our guests.

    Your goal will be to ensure our guests enjoy themselves and plan to come back to our facilities.

    Responsibilities

    • Review arrival lists to welcome guests
    • Attend to special guests (e.g. VIPs) and answer their inquiries
    • Help prepare welcome folders with collateral (e.g. room service menus, area descriptions)
    • Provide information about amenities, area and venues and promote services
    • Anticipate guest needs and build rapport with customers
    • Offer assistance with certain tasks (e.g. confirming travel arrangements, taking messages)
    • Address customer complaints and escalate to Guest Relations Manager when needed
    • Record information in the logbook daily
    • Ensure compliance with health and quality standards

    Method of Application

    Interested and qualified candidates should apply using the Apply Now button below.

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