Guest Services Executive at Ziba Beach Resort

Job Summary

The Guest Service Executive provides frontline service by managing check-ins, check-outs, responding to guest needs, and ensuring a seamless experience.

Key Responsibilities

• Handle guest check-ins and check-outs efficiently.
• Send daily review links to guests and encourage feedback.
• Provide directions and accurate information to all guests.
• Attend to guest concerns promptly.
• Maintain excellent service standards.
• Document/escalate complaints when necessary.
• Support front desk procedures and overall guest satisfaction.

Competencies

• Excellent communication skills
• Strong interpersonal and customer service skills
• Calm, patient, and kind under pressure
• Problem-solving mindset
• High attention to detail
• Team-oriented with a positive attitude

Years of Experience: Minimum 2 years in customer care roles (hospitality not required)

Schedule: Shift (8:00am–6:00pm / 6:00pm–8:00am), 5 days a week

Benefits: HMO, One meal per day, Service charge