Guest Service Agent at Bolton White Hotels & Apartments

Key Responsibilities

• Greet and welcome guests warmly upon arrival.
• Handle check-in, check-out, and room assignments efficiently.
• Respond promptly to guest inquiries, requests, and complaints.
• Provide accurate information about hotel services, facilities, and local attractions.
• Coordinate with housekeeping and other departments to meet guest needs.
• Process reservations, payments, and maintain accurate guest records.
• Ensure compliance with hotel policies, health, and safety standards.
• Uphold the hotel’s brand image through professional appearance and behaviour.

Requirements

• Diploma or degree in Hospitality, Tourism, or related field (preferred).
• Previous experience in a customer service or hotel front desk role is an advantage.
• Excellent communication and interpersonal skills.
• Strong problem-solving ability and attention to detail.
• Proficiency in hotel management systems (PMS) and MS Office.
• Willingness to work flexible shifts, including evenings, weekends, and holidays.

Key Competencies

• Customer service excellence.
• Teamwork and collaboration.
• Professional grooming and presentation.
• Adaptability and resilience in a fast-paced environment.
• Multitasking and organisational skills.