Guest Experience Liaison Officer at Lakowe Lakes Golf & Country Estate

Role Overview

• As a Guest Experience Liaison Officer, you’ll blend safety oversight with hands-on instruction—onboarding guests onto the Trackman platform, teaching swing basics, and guiding them through game modes to maximize fun and comfort.

Key Responsibilities

• Conduct a mandatory safety briefing before each session: outline bay rules, club-handling guidelines, and emergency procedures.
• Provide a concise, engaging tutorial on the Trackman interface: registration, game selection, club tracking features, and scoring.
• Offer personalized swing tips—demonstrate grips, stances, and basic swing mechanics for first-time golfers.
• Assist guests with technology glitches or questions; escalate hardware/software issues to the Golf X Business Manager.
• Monitor bay activity continuously to enforce safety protocols and intervene if unsafe play is observed.
• Gather guest feedback on their experience and share insights with the management team to refine training materials.