Job Openings at Lakowe Lakes Golf & Country Estate

Qualifications & Experience

• A strong passion for golf fundamentals.
• 3+ years prior experience in sports coaching, recreation centers, or interactive-tech venues.
• Comfortable leading small groups and tailoring instruction to diverse skill levels

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Overview

• The Guest Services Officer manages Golf X’s front-of-house flow—confirming bookings, assigning bays, processing payments, and fielding inquiries to create a seamless first impression.

Main Responsibilities

• Answer inbound calls and walk-ins, confirm reservations, and update the booking system in real time.
• Assign bay numbers based on group size, availability, and any VIP or corporate requirements.
• Maintain an up-to-date knowledge of promotions, pricing packages, and special event schedules.
• Respond promptly to guest questions—via phone, email, or in person—about hours, pricing, packages, or technology features.
• Coordinate no-shows or last-minute changes, rerouting walk-ins or waitlist customers as needed.
• Assist guests with function of all Golf X features.
• Log and track all guest complaints.
• Promptly communicate all requests to appropriate departments.
• Assist in solving billing discrepancies.
• Process payments accurately and issue receipts.
• Utilize property management system and all other required technology to carry out daily responsibilities.

Qualifications & Experience

• 1–2 years in reservations, front-desk, or guest-services roles; experience with CRM or booking platforms is a plus.
• Strong numerical accuracy
• Friendly, patient demeanor under pressure.

Core Competencies:

• Reservation-system proficiency
• Multitasking and prioritization
• Conflict resolution and de-escalation
• Professional, clear phone and face-to-face communication

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Role Overview

• As a Guest Experience Liaison Officer, you’ll blend safety oversight with hands-on instruction—onboarding guests onto the Trackman platform, teaching swing basics, and guiding them through game modes to maximize fun and comfort.

Key Responsibilities

• Conduct a mandatory safety briefing before each session: outline bay rules, club-handling guidelines, and emergency procedures.
• Provide a concise, engaging tutorial on the Trackman interface: registration, game selection, club tracking features, and scoring.
• Offer personalized swing tips—demonstrate grips, stances, and basic swing mechanics for first-time golfers.
• Assist guests with technology glitches or questions; escalate hardware/software issues to the Golf X Business Manager.
• Monitor bay activity continuously to enforce safety protocols and intervene if unsafe play is observed.
• Gather guest feedback on their experience and share insights with the management team to refine training materials.

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Job Summary

• The Multi-Outlet Supervisor is responsible for overseeing and coordinating the daily operations of all food and beverage outlets within the Lakowe complex — including the Lodge on 18, Golf Club, Grill Room, Revivo, Golf X, and all event venues.
• The role ensures seamless service delivery, operational efficiency, and adherence to company standards across all outlets, supporting both guest satisfaction and profitability.

Key Responsibilities

• Supervise and coordinate the operations of all F&B outlets and events, ensuring consistency in service, product quality, and guest experience.
• Implement and maintain service standards and SOPs in collaboration with the Restaurant Manager, F&B Manager, and Executive Chef.
• Oversee and implement training programs to ensure guest focused operations
• Monitor staff performance, grooming, and conduct across outlets, ensuring professionalism and compliance with company policies.
• Support outlet supervisors in daily briefings, service readiness checks, and shift management.
• Liaise with the Executive Chef to ensure smooth coordination between kitchen and service teams.
• Oversee event setups, service execution, and breakdowns, ensuring operational readiness and guest satisfaction.
• Assist in planning and executing special promotions, functions, and seasonal events.
• Monitor sales, guest feedback, and service recovery actions to continuously improve performance.
• Ensure accurate and timely communication between outlets, stores, and management regarding requisitions, stock usage, and operational needs.
• Enforce hygiene, safety, and equipment maintenance standards in all outlets.
• Prepare daily operational reports and updates for management review.

Qualifications & Experience

• 4–6 years’ experience in food and beverage operations, with at least 2 years in a supervisory or multi-outlet role.
• Strong knowledge of restaurant and event service standards.
• Hospitality management diploma or equivalent professional qualification preferred.
• Proficiency in POS systems and basic reporting tools.

Key Competencies:

• Strong leadership and communication skills.
• Excellent organizational and multitasking ability across multiple venues.
• Solid understanding of F&B operations, service standards, and guest relations.
• Ability to coordinate teams and manage high-volume operations efficiently.
• Proactive, detail-oriented, and results-driven mindset.