Golf X Receptionist / Guest Services Officer at Lakowe Lakes Golf & Country Estate

Overview

• The Guest Services Officer manages Golf X’s front-of-house flow—confirming bookings, assigning bays, processing payments, and fielding inquiries to create a seamless first impression.

Main Responsibilities

• Answer inbound calls and walk-ins, confirm reservations, and update the booking system in real time.
• Assign bay numbers based on group size, availability, and any VIP or corporate requirements.
• Maintain an up-to-date knowledge of promotions, pricing packages, and special event schedules.
• Respond promptly to guest questions—via phone, email, or in person—about hours, pricing, packages, or technology features.
• Coordinate no-shows or last-minute changes, rerouting walk-ins or waitlist customers as needed.
• Assist guests with function of all Golf X features.
• Log and track all guest complaints.
• Promptly communicate all requests to appropriate departments.
• Assist in solving billing discrepancies.
• Process payments accurately and issue receipts.
• Utilize property management system and all other required technology to carry out daily responsibilities.

Qualifications & Experience

• 1–2 years in reservations, front-desk, or guest-services roles; experience with CRM or booking platforms is a plus.
• Strong numerical accuracy
• Friendly, patient demeanor under pressure.

Core Competencies:

• Reservation-system proficiency
• Multitasking and prioritization
• Conflict resolution and de-escalation
• Professional, clear phone and face-to-face communication