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  • Posted: Nov 17, 2025
    Deadline: Nov 27, 2025
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  • Lakowe Lakes Golf & Country Estate often described as 'West Africa’s best-kept secret’, is a beautiful, luxury community nestled in a peaceful neighbourhood about 35km from the hustle and bustle of Lagos.
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    Golf X Receptionist / Guest Services Officer

    Overview

    • The Guest Services Officer manages Golf X’s front-of-house flow—confirming bookings, assigning bays, processing payments, and fielding inquiries to create a seamless first impression.

    Main Responsibilities

    • Answer inbound calls and walk-ins, confirm reservations, and update the booking system in real time.
    • Assign bay numbers based on group size, availability, and any VIP or corporate requirements.
    • Maintain an up-to-date knowledge of promotions, pricing packages, and special event schedules.
    • Respond promptly to guest questions—via phone, email, or in person—about hours, pricing, packages, or technology features.
    • Coordinate no-shows or last-minute changes, rerouting walk-ins or waitlist customers as needed.
    • Assist guests with function of all Golf X features.
    • Log and track all guest complaints.
    • Promptly communicate all requests to appropriate departments.
    • Assist in solving billing discrepancies.
    • Process payments accurately and issue receipts.
    • Utilize property management system and all other required technology to carry out daily responsibilities.

    Qualifications & Experience

    • 1–2 years in reservations, front-desk, or guest-services roles; experience with CRM or booking platforms is a plus.
    • Strong numerical accuracy
    • Friendly, patient demeanor under pressure.

    Core Competencies:

    • Reservation-system proficiency
    • Multitasking and prioritization
    • Conflict resolution and de-escalation
    • Professional, clear phone and face-to-face communication

    Check how your CV aligns with this job

    Method of Application

    Interested and qualified? Go to Lakowe Lakes Golf & Country Estate on docs.google.com to apply

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