Grievance Redress Officer at Excellence Community Education Welfare Scheme Ltd/Gte (ECEWS)

Job Description

• Under the supervision of the Grievance Redress Mechanism (GRM) Manager, the job holder will assist in overseeing the management and resolution of grievances received from community members, beneficiaries, and other stakeholders related to the project.
• H/She will assist in ensuring that all grievances are handled in a timely, fair, and effective manner and that feedback is provided to the relevant stakeholders.
• Perform any other duties as assigned.

Minimum Recruitment Standard

• Bachelor’s degree in social sciences or its equivalent with at least 3 years of practical experience in national and/or international environmental and social safeguard assessments.
• A Postgraduate degree will be an added advantage.             
• Experience working with government institutions in Nigeria, expertise in conflict resolution, including setting up grievance mechanisms and negotiating solutions, expertise in participatory approaches to conflict resolution, understanding of traditional or customary means of conflict resolution and/or grievance redress at the service provision/utilization and community levels in Nigeria;            
• Understanding of operational policies and grievance redress guidelines, legislative processes, and legal systems of Nigeria
• Experience in high-level legal analysis through different legal analytical frameworks, policy and socio-economic analysis, social and environment assessment, and the application of safeguards policies.
• Experience working in Enugu State will be an added advantage.