General Manager (Real Estate) at The People Practice

Job Description

• Our client is looking to hire a General Manager who will be tasked with overseeing company-wide operations, providing the leadership and direction necessary to ensure that our people, services, systems, controls, and resources are in place to effectively grow the business and ensure financial strength and operating efficiency.

Responsibilities
Strategy:

• Work in partnership with leadership to develop strategic and operational plans for growth and implement new processes and approaches to achieving it.
• Drive company results from both an operational and financial perspective working closely with the key department heads.
• Communicate and cascade business strategies and action plans to teams.
• Create and implement plans, reporting systems, processes, standard operating procedures, and policies all designed to foster growth and efficiency.
• Provide strategic guidance and advice to the Managing Director on all matters.
• Manage and oversee the implementation of the Managing Director’s initiatives and projects.
• Support budgeting and resource allocation efforts.
• Introduce initiatives targeted at controlling company costs and implementing better business practices.
• Regularly assess business operations and advise Management on technologies to drive efficiency within the business.
• Research and analyze information and data to support the Managing Director’s decision-making processes.

Operations:

• Drive the development, launch and marketing of the company’s products and services in line with the operational plans for growth.
• Oversee the daily business operations around our various lines of businesses including property management, facilities management, agency and short let management.
• Ensure the smooth functioning of the organization by identifying and addressing operational issues and taking proactive measures to prevent repeated occurrences.
• Prepare and review correspondences, reports, and other documents on behalf of the Managing Director.
• Identify changes in the market and regularly review internal operations to address those changes.
• Plan and support business development and marketing activities.

Relationship Management:

• Take responsibility for ensuring that communication and interactions with clients meet the Company’s standard of service.
• Forge partnerships and relationships with customers, clients, partners, vendors, and other stakeholders.

Reporting:

• Provide accurate and timely reports outlining the operational condition of the company.
• Maintain continuous lines of communication with the CEO, keeping her informed of business operations and sending periodic reports.

People & Leadership:

• Coach and mentor employees.
• Promote a culture of high performance, continuous improvement, and a commitment to quality service among team members.
• Work with human resources to establish and monitor staff performance and conduct periodic appraisals that evaluate progress against goals.
• Other responsibilities as designated by the Managing Director.
• Represent the Managing Director where required and take charge when they are away on vacation or travel.

Qualifications

• Bachelor’s degree in Real Estate or any related discipline. An MBA would be an added advantage.
• Over 10 years of professional work experience leading teams and managing resources.
• Real Estate Sales experience would be an added advantage.
• Practical experience leading an initiative to build or turn around business operations in a business would be an added advantage.

Must have skills:

• Proven ability to think strategically and problem-solve.
• Excellent communication, presentation, persuasion and negotiating skills.
• Excellent written, verbal and client-facing communication skills
• Good leadership skills and ability to coordinate a team to achieve set objectives.
• Ability to delegate
• Ability to see the big picture and plan out details.
• Ability to handle confidential information with discretion and professionalism.
• Excellent relationship management skills
• Excellence in service delivery, focus on quality and attention to detail.
• Ability to multitask, prioritize, meet deadlines on a consistent basis and drive actions to closure.